Марія

MARIIA PRYKHODKO
BUSINESS CONSULTANT & OPERATIONAL LEADER

PROFILE PROFESSIONAL EXPERIENCE

Results-driven Business Consultant FREELANCE BUSINESS CONSULTANT August 2025 – Present
and Operational Leader with proven
Independent Practice | Remote
expertise in team management,
client relations, and revenue growth. • Partner with cross-functional teams to diagnose operational bottlenecks, restructure
Strategic problem-solver with a sales departments, and standardize customer service workflows.
strong track record of optimizing • Design high-converting sales scripts, outreach sequences, and objection-handling
business operations, implementing playbooks tailored to target demographics.
scalable sales frameworks, and • Incorporate regional, cultural, and geographical nuances into operational and sales
elevating customer experience communication strategies to boost engagement and conversion rates.
across diverse international markets.
• Analyze internal workflows to eliminate operational friction, improving team
productivity and customer satisfaction metrics.
CONTACT
PROJECT MANAGER March 2025 – August 2025
PHONE Independent Client Services | Remote
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Directed end-to-end project execution, overseeing timeline development, budget
EMAIL allocation, and milestone tracking.
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Led multi-disciplinary teams and coordinated seamlessly with external vendors and
key stakeholders to drive project deliverables.
CORE COMPETENCIES
• Established rigorous quality assurance and risk management protocols to maintain
high operational standards and meet tight deadlines.
• Business Process Optimization
• Evaluated project performance metrics and implemented continuous process
• Sales Strategy & Revenue Growth
improvements to boost delivery efficiency.
• Customer Experience (CX) Design
• Cross-Cultural Communication SALES EXECUTIVE & TEAM LEAD October 2021 – July 2023
November 2024 – February 2025
• Scripting & Sales Playbooks
Domina Coral Bay Resort, Spa & Casino | Sharm El Sheikh, Egypt
• KPI Tracking & Data Analysis
• Spearheaded commercial growth initiatives, negotiating high-value long-term
• Team Leadership & Coaching contracts with key corporate partners.
• CRM System Administration • Represented the enterprise at high-profile international trade exhibitions, business
forums, and global networking events.
LANGUAGES • Recruited, onboarded, and coached high-performing sales teams, defining KPI
benchmarks to drive team productivity.
Ukrainian Native • Partnered with executive leadership to optimize pricing structures and align overall
Russian Native commercial strategies.
English Fluent • Administered CRM workflows to enhance lead tracking, pipeline visibility, and client
retention.
Italian Basic

EXPORT SALES MANAGER February 2019 – February 2021
Independent Practice | Kyiv, Ukraine
• Managed international B2B client portfolios, driving sales growth and expanding
account reach across target global markets.
• Structured international sales contracts, commercial terms, and compliance
documentation.
• Leveraged CRM analytics to monitor pipeline health, evaluate customer buying
trends, and refine retention tactics.