Вячеслав

Viacheslav Shcherbak
English Teacher
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Remote

Professional Summary
Highly adaptable and detail-oriented professional with an Advanced level of English and a strong foundation in
structured communication. Experienced in remote digital environments, creating clear documentation, and
collaborating within fast-paced teams. Eager to transition into a Remote English Teacher role to leverage
strong analytical skills, adaptability to distance learning setups, and a passion for clear information delivery.
Fully equipped for online instruction across flexible time zones.

Work Experience
QA Intern, QATestLab 06/2026 – 08/2026
Participated in testing processes for Udemy, a leading global EdTech platform,
• Remote
gaining deep insight into online learning interfaces and user experience.
Documented system behaviors clearly and concisely, providing structured
•

feedback that required high attention to detail and accurate English terminology.
Adapted quickly to project requirements, demonstrating strong self-management
•

and remote work discipline.

Technical Communicator & QA Engineer, Kyiv Polytechnic Institute Student Council 03/2025 – 06/2025
Authored highly detailed reports and step-by-step instructions, translating
• Remote
complex technical issues into accessible language.
Collaborated effectively within a remote Kanban environment, actively
•

communicating with team members to resolve issues and meet strict deadlines.
Provided structured, continuous feedback on system functionalities, ensuring
•

clarity and consistency across all platforms.

Customer Support Manager, VendingLand 02/2026 – 05/2026
Managed incoming client requests across multiple channels (calls, Telegram bot,
• Kyiv
live chat), delivering prompt, polite, and empathetic customer service.
Acted as a first-line technical guide, patiently explaining troubleshooting and
•

maintenance steps to non-technical users in a clear, accessible manner.
Successfully resolved client frustrations and built rapport, consistently driving
•

positive customer reviews and maintaining high satisfaction rates.

Education
Bachelor's Degree in Information Systems and Technologies, 2024 – 2028
Igor Sikorsky Kyiv Polytechnic Institute Distance Learning
Languages and Core Skills
Instructional Skills Languages
Structured Feedback, Clear Documentation,
• English (Advanced), Ukrainian (Native), Russian
•

Cross-Cultural Communication, Time (Fluent), Portuguese (Elementary)
Management.
Certifications
Digital Tools Completed Green Forest C1 Language Course
Google Workspace, MS Office, Online
•

Collaboration Platforms (Jira, GitHub), Remote
Presentation Tools