Владислав

Montenegro, Bar
Vladislav Staversky [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
@staversky_v

SUMMARY

A versatile professional with diverse experience in business management, operations, team coordination, customer
service, and digital products. Possess strong analytical thinking, organizational skills, and experience in financial
control, problem-solving, and process optimization. Quick to adapt to new challenges, collaborate effectively with
others, and maintain a results-oriented approach.

EXPERIENCE

Payment operation team lead JAN 2025 - NOV 2026

Led a team of 20+ employees, coordinating daily operations and task allocation.
Oversaw thousands of payment transactions daily, including deposits, withdrawals, and disputed transactions.
Monitored KPI performance and ensured compliance with quality standards and payment processing timelines.
Optimized operational workflows to improve payment processing speed and overall team efficiency.
Identified the root causes of errors and implemented measures to improve transaction accuracy.
Resolved complex and non-standard payment issues in collaboration with internal departments and payment
providers.
Trained and onboarded new employees, supporting team members in handling complex operational cases.
Analyzed operational performance metrics, identified bottlenecks, and implemented process improvements to
increase team productivity.
Ensured compliance with internal policies, payment procedures, and company standards.

Chat support specialist OCT 2023 - JAN 2025

Provided customer support via live chat, assisting users with service-related questions and account inquiries.
Handled customer requests related to accounts, payments, deposits, and withdrawals.
Investigated and resolved customer issues, complaints, and disputed transactions.
Managed multiple customer conversations simultaneously while maintaining high service quality.
Provided accurate information regarding company policies, procedures, and service terms.
Collaborated with internal departments to resolve complex cases and ensure timely issue resolution.
Escalated non-standard requests to the relevant teams and monitored their resolution.
Documented customer interactions and maintained accurate records in the CRM system.
Followed internal procedures, communication guidelines, and customer service standards.
Met performance targets related to response time, service quality, and customer satisfaction.

Business Owner & manager NOV 2022 - JAN 2026

Managed all day-to-day business operations and administrative processes.
Oversaw financial operations, including revenue and expense management.
Built and maintained relationships with customers and suppliers.
Provided customer consultations and resolved disputes and customer concerns.
Managed staff, delegated responsibilities, and organized daily workflows.
Analyzed business performance and made management decisions to improve operational efficiency.

UI/UX Designer | WEB Designer 2015 - 2023

Developed web designs and UI/UX solutions tailored to user needs and client requirements.
Analyzed user experience and designed intuitive, user-friendly interfaces.
Worked on digital products, visual concepts, and design systems.
Created 3D models and visual assets.
Worked with technical specifications, planned tasks, and ensured timely project delivery.
Collaborated with clients and team members throughout all stages of project development.

SKILLS

Operations Management Leadership & Team Motivation
Team Management & Coordination Analytical Thinking
KPI Monitoring & Performance Analysis Decision-Making
Business Process Optimization Problem-Solving
Financial Planning & Cost Control Organization & Structured Thinking
Data Analysis & Reporting Communication & Negotiation
Task Planning & Resource Allocation Accountability & Results Orientation

EDUCATION

Master’s Degree in Finance, Banking and Insurance
Master’s Degree in Marketing

Kharkiv State University of Food Technology and Trade

Courses & Certifications

LemonSchool PM/BA (with honors)

Languages

English : B1
Ukrainian : Native
Serbian : A1-A2