Olamide

OLAMIDE BANKOLE
REMOTE CUSTOMER SERVICE | VIRTUAL ASSISTANT |
ADMINISTRATIVE SUPPORT
[відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Detail-oriented and customer-focused Virtual Assistant and Customer Service professional
with experience in client support, case management, and administrative coordination.
Skilled in communication, CRM tools, scheduling, and problem-solving. Proven ability to
improve customer satisfaction, manage multiple tasks efficiently, and support business
operations remotely. Tech-savvy, reliable, and adaptable to fast-paced remote environments.

CORE SKILLS
● Customer Service & Client Support
● Email & Chat Support
● Calendar & Schedule Management
● Data Entry & Documentation
● CRM Systems
● Microsoft Office (Excel, Word, Outlook)
● Google Workspace
● Social Media & LinkedIn Management
● Conflict Resolution
● Organization & Multitasking

PROFESSIONAL EXPERIENCE
Virtual Assistant (Remote) | 2024 – 2026
● Managed client emails, scheduling, and administrative tasks to ensure smooth daily
operations.
● Provided timely customer support and handled inquiries professionally.
● Maintained organized records, documents, and client data.
● Supported social media and LinkedIn content planning and profile optimization.

Executive Assistant | Chops & Bites, Poland | 2024 – Present
● Managed customer orders, feedback, and client communication.
● Developed customer engagement and marketing strategies that increased repeat
sales.
● Coordinated operations, scheduling, and inventory planning.
Case Manager | Claim Justice, Ukraine | Oct 2021 – Feb 2022
● Provided client support and case follow-ups, improving recovery rates by 20%.
● Maintained accurate documentation and case records.
● Communicated with clients to resolve concerns and maintain satisfaction.
Customer Service Representative | Canadian Online Pharmacy | Jun 2021 – Aug
2021
● Handled customer inquiries regarding products and services via phone and email.
● Provided accurate information while ensuring compliance with company policies.
● Built customer trust through clear and professional communication.
EDUCATION
Doctor of Dental Medicine (DMD), 2023-2028(Expected).
Kyiv Medical University, Katowice, Poland.

CERTIFICATIONS
● ALX Africa – Virtual Assistant
● Microsoft – Preparing Data for Analysis with Excel
● HP Life – AI for Beginners
● HP Life – Cash Flow

LANGUAGE
English (Fluent/Native)