Христина

Khrystyna Oliinyk
Customer Support & Sales Specialist | Customer
Service | Client Communication

PROFESSIONAL SUMMARY
Customer-oriented specialist with around 1 year of experience in customer communication, sales and CRM. Skilled
in handling inquiries, processing orders, identifying customer needs and recommending suitable solutions. Strong
communication, problem-solving and negotiation skills, with a focus on customer satisfaction and achieving
performance targets.

CORE SKILLS
Customer Support & Customer Service Order Processing & Information Verification
Customer Communication & Active Listening Request Tracking & Follow-up
Customer Inquiries & Issue Resolution Reporting & Data Entry
Customer Needs Analysis & Product Consultation Google Sheets & Google Workspace
Consultative Sales, Upselling & Cross-selling IP Telephony
Objection Handling & Negotiation Problem Solving & Analytical Thinking
CRM Systems & Customer Data Management Attention to Detail & Time Management
Responsibility, Adaptability & Fast Learning

PROFESSIONAL EXPERIENCE
ONLINE SALES CONSULTANT / CUSTOMER SUPPORT

E-commerce Company | Remote

Communicate with customers daily by phone, identify their needs and provide professional
assistance throughout the ordering process.
Handle customer inquiries, clarify order details and provide accurate information about products
and available options.
Process and verify customer orders and maintain accurate information in the CRM system.
Use CRM and IP telephony systems daily to manage customer communication and sales activities.
Recommend relevant products and additional solutions based on customer needs.
Perform upselling and cross-selling while maintaining a customer-focused approach.
Handle customer objections and questions, providing appropriate solutions and guiding customers
toward purchase decisions.
Resolve routine customer issues according to established procedures and escalate cases when
necessary.
Follow sales scripts, internal procedures and established workflows.
Track customer and order information and follow up when additional clarification is required.
Manage a high volume of customer interactions while maintaining accuracy, service quality and
sales performance.
Work independently in a remote environment and prioritize daily tasks according to business
targets.

LANGUAGES CONTACTS:
English: B2 tel. [відкрити контакти](див. вище в блоці «контактна інформація»)
Polish: С1 mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Ukranian: Native telegram: @kristnl