Олексій

Kharchenko Oleksii - Operations Manager
Kyiv, Ukraine

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

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SUMMARY

A multilingual individual with strong analytical, negotiating, and problem-solving skills with a
solid background in delivering exceptional customer experiences. Passionate about utilizing
technology to solve complex problems and drive business growth. Experienced in conducting
business analysis, providing customer support, and designing engaging systems. Always eager to
learn new technologies and stay up to date with the latest industry trends.

EXPERIENCE
RISK Inc Kyiv, Ukraine
Product Analyst August 2025 – August 2026
● collect, analyze, and interpret data related to product usage, player behavior, and market
performance
● provide actionable insights to improve key product KPIs such as registrations, deposits,
retention, and lifetime value (LTV)
● build and maintain reports and dashboards to monitor daily, weekly, and monthly
performance
● analyze A/B tests and experiments, evaluate results, and provide clear conclusions and
recommendations
● collaborate with CRM, marketing, and operations teams to evaluate the effectiveness of
promotions, campaigns, and product features
● identify product bottlenecks and recommend improvements to enhance player experience
● ensure data accuracy and consistency across reporting systems
● present insights and recommendations to stakeholders in a clear and structured way.

NDA Kyiv, Ukraine
Research Analyst October 2023 – July 2025
● providing product requirement input to product management
● maintaining visibility on task statuses, priorities, and overall progress
● analyzing the market. working with statistical data, building graphs and tables
● working with trends and predictions for the market
● carrying out comprehensive product analysis and research, identifying key areas for product
improvement
● monitoring competitor prices.

GR8 Tech Kyiv, Ukraine
Salesforce Business Analyst April 2021 – April 2023
● market research of the solutions used by competitors
● requirements elicitation and documenting

● modeling of business processes (UML, flow charts)
● creating mockups and wireframes
● preparation of BRDs and RSDs for integration of Salesforce Service Cloud with internal
services and applications
● analysis of the solutions offered by external providers and preparation of BRDs for
integrations with them
● consulting on possible declarative (administrative) enhancements
● decomposition of high-level requirements to user stories and tasks
● pre-grooming and grooming of the requirements with the team
● preparing and delivering product demonstrations for key stakeholders.

Parimatch Ukraine Kyiv, Ukraine
Customer Support Agent February 2020 – April 2021
● promptly responding to customer questions submitted via email, voice channel, and live chat
● handling complaints, providing appropriate solutions and alternatives, and following up to
ensure resolution
● providing accurate, valid, and complete information and instructions about relevant products
and services
● ensuring a smooth, empathetic, and efficient communication process
● maintaining accurate records of guest interactions, feedback, and requests in the company’s
CRM system
● testing of software performance, bug reporting
● conducted user verification and reviewed submitted documents for authenticity and
compliance with internal standards.

HARD SKILLS
● Dashboarding
● Communication
● Customer Service
● SQL
● Tableau
● Wireframes and mockups
● XML, JSON
● REST API
Tools: Jira, Confluence, Tableau, ChatGPT, Miro, Draw.io, Postman, Kafka, Amazon Athena
Query Editor, Figma, Workbench, Data Loader, SQL, Salesforce Service Cloud, Salesforce
Marketing Cloud, Google tools (Docs, Sheets, Slides)

TRAINING

June 2025 - Tableau Fundamentals (DataCamp)
November 2021 – Business Analysis Intensive Online (E5 academy)

EDUCATION

National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”

LANGUAGES

Ukrainian, Russian, English (Upper-intermediate).