Ольга

OLHA ROVINETS [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
COMMUNITY & EVENT MANAGER Kyiv, Ukraine

SUMMARY
Community & Event Manager with experience coordinating community initiatives, stakeholder engagement
workshops, and cultural events within international nonprofit and community organizations. Skilled in planning
and executing events, coordinating participants and volunteers, fostering community engagement, and
managing cross-functional communication. Passionate about creating meaningful experiences that strengthen
communities, build lasting relationships, and deliver measurable impact.

CORE COMPETIENCES TOOLS LANGUAGES
Community Management Google Workspace Ukrainian (Native)
Event Planning & Coordination Microsoft Office Russian (Native)
Community Engagement Slack English (Fluent)
Stakeholder Engagement Notion German (Basic)
Event Logistics Zendesk
Participant & Volunteer Coordination Solidgate
Budget Planning Canva
Cross-functional Collaboration Figma
Workshop & Event Facilitation CapCut
Survey Design & Feedback Analysis Google Forms
Report Preparation AntConc
Research Conduction Asana
Media Analysis

EXPERIENCE
Sektor DECEMBER 2025 – JUNE 2026
Community Manager
Supported the organization of a live concert featuring a Ukrainian artist attended by over 8,000 people by
coordinating community participants and ensuring smooth communication throughout the event.
Planned and coordinated community events, networking initiatives, and cultural projects to strengthen member
engagement.
Managed communication with community members, volunteers, and partners throughout the event lifecycle.
Coordinated event logistics and on-site support to ensure seamless event execution.
Collected participant feedback and proposed improvements for future community initiatives.

Refugee Council of Lithuania SEPTEMBER 2025 – DECEMBER 2025
Intern
Coordinated participant communication and logistics for stakeholder engagement workshops, ensuring smooth
event delivery.
Assisted in planning and delivering community engagement events with NGOs and partner organizations.
Designed surveys and analyzed participant feedback, providing insights to improve future workshops and events.
Designed surveys and analyzed participant feedback to improve future initiatives.
Contributed to volunteer engagement research for the VolEvery platform.
Prepared project documentation and post-event reports.

EverHelp OCTOBER 2024 – MAY 2026
Customer Support Agent
Managed customer inquiries through Zendesk and internal support platforms, ensuring timely and high-quality
support.
Resolved payment and subscription issues using Solidgate and subscription management systems, contributing to
efficient issue resolution.
Collaborated with cross-functional teams to resolve complex customer cases and improve the customer experience.
Maintained accurate documentation and case records, supporting efficient support operations.

EDUCATION HISTORY
Vilnius University | Institute of International Relations and Political Science 2022 – 2026
Bachelor of Social Sciences | Study field: Political Science
Bachelor's Thesis
Framing Western Perceptions: A Comparative Study of Russian and Ukrainian English-Language Media
Conducted qualitative research using framing theory and semantic text analysis (AntConc) to
compare English-language media coverage of the Battle of Kyiv.