Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19960777/

Досвід роботи

Product Operations manager

з 12.2024 по нині (1 рік 10 місяців)
Солді І Ко, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Managed day-to-day operational efficiency for a major distribution hub, aligning 50+ warehouse staff workflows
with new WMS software capabilities.

- Identified operational bottlenecks and established Standard Operating Procedures (SOPs) across 9
departments, improving overall order processing speed by 19%.

- Enforced data accuracy protocols across daily operations, increasing critical system data completeness to over
98% within 6 months.

- Led change management during the rollout of Data Collection Terminals (scanners), securing full team adoption
without operational downtime.

- Reduced manual scanning and processing errors by over 30% through process redesign and automated system
allocation rules.

- Designed SQL reporting dashboards to track daily department load, storage capacity, and fulfillment SLAs for
senior management.

Technical support specialist

з 07.2023 по 12.2024 (1 рік 6 місяців)
Бінотел, ТОВ, Київ (Телекомунікації, зв'язок)

- Managed high-volume technical support operations, resolving 400-500 complex L2 technical cases monthly
while maintaining SLA standards.

- Optimized B2B onboarding workflows by redesigning integration steps, reducing average client setup time by
50%.

- Automated internal reporting and data migration tasks using Google Apps Script and Google Sheets, eliminating
routine manual work.

- Trained and mentored 5 junior support specialists, developing internal SOPs and knowledge-base guides in
Confluence.

Освіта

Kyiv National Economic University (KNEU)

Systems Analysis, Київ
Вища, з 2022 по 2026 (4 роки)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• KPI Management
• SOP Development
• Operational management
• REST API
• MS Excel
• Trello
• Jira
• Управління командою
• Адаптивність

Знання мов

Англійська — середній