Тетяна

Tetiana Topcheva
[[відкрити контакти](див. вище в блоці «контактна інформація»)] | [[відкрити контакти](див. вище в блоці «контактна інформація»)] | [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFILE
Analytical, customer-oriented professional with a background spanning business analysis, Agile project support, and Business English training. Experience supporting cross-functional, cross-border teams — including a Scrum Master engagement on an SAP account — through sprint planning, documentation and stakeholder communication. TESOL/TEFL-certified Business English trainer for IT professionals. Built an independent Power BI reporting project applying AI-assisted data analysis to a financial/grant-reporting use case. Master's degree in Accounting and Audit. Fluent in English (C1+; EF SET certificate: Lower C2 reading/listening); elementary French.
CORE SKILLS
Project & Agile Support: sprint planning support, backlog and status reporting, cross-team release coordination, tracking risks and impediments, Jira (incl. Advanced Roadmaps, JQL), Jira Server workflows
Stakeholder & Client Communication: cross-functional and cross-border communication (scaled setup of 20+ international teams), client requirement gathering, presentation skills, conflict mediation
Analysis & Documentation: business process analysis, technical specification writing, user manuals, status reporting, accounting/audit fundamentals
Tools & Technology: Power BI & DAX, AI-assisted data analysis, SQL, Excel, MS Office, 1C (ERP/accounting software), fast adoption of new tools and platforms
Languages: English — C1+ (EF SET: Lower C2 in Reading and Listening); Ukrainian — native; French — elementary
PROFESSIONAL EXPERIENCE
Business English Communication & Data Presentation TrainerOct 2024 – Present
Yappi · Self-employed
• Teach corporate groups Business English focused on professional, client-facing workplace communication.
Education MentorApr 2023 – Present
IAMPM · Part-time · Remote, Ukraine
• Mentor students on the "Jira Start," "Jira Time," and "Project Manager Soft Skills" courses, guiding practical use of Jira for project and issue tracking.
Scrum Master / Delivery ManagerMay 2021 – Feb 2025
INFOPULSE UKRAINE LTD · Contract · Remote
• Supported Agile delivery for cross-functional teams, including an engagement on an SAP account (SAP Digital Manufacturing Scrum Master Community), balancing parallel delivery and support backlogs.
• Designed and maintained Jira dashboards using advanced JQL to monitor KPIs and team performance.
• Supported team members in applying Agile/Scrum values and practices within a scaled setup of 20+ international teams.
Business English Communication & Data Presentation TrainerApr 2023 – Jan 2025
Antischool online · Self-employed · Remote
• Delivered Business English, English for IT, and job-interview-preparation coaching.
Scrum MasterFeb 2019 – Dec 2020
Ciklum · Odesa, Ukraine
• Supported 3 cross-functional teams through Agile transformation across 2 products (web and mobile), combining Scrum with Kanban and XP practices.
• Facilitated Scrum events and backlog organization; prepared status reporting for cross-team releases.
• Helped remove day-to-day team impediments and kept documentation and communication flowing between teams.
Business Systems Analyst / Digital Project Manager (1C Consultant)Jul 2010 – Feb 2019
LTCom · Odesa, Ukraine
• Analyzed client business processes, wrote technical specifications, supported acceptance testing and deployment, and delivered user training and documentation.
Project Manager (Part-time)Jan 2018 – Mar 2018
Singularika · Odesa, Ukraine
• Coordinated with the team to meet deadlines, budgets, and client requirements; ran daily stand-ups and defect/bug prioritization.
PORTFOLIO PROJECT
Power BI Executive Report — Independent Portfolio ProjectCompleted 2026
Built for the Operating Executive Director of a Ukrainian tech-sector NGO · Project post: [відкрити контакти](див. вище в блоці «контактна інформація»)
• Built a grant- and membership-reporting report covering projects, grants and staff capacity, with KPI trend and risk indicators (donor concentration, retention, capacity risk).
• Used AI tools to model the dataset and help build the analysis — hands-on experience applying AI to a financial reporting use case.
EDUCATION & CERTIFICATIONS
• Master's degree, Accounting and Audit — Odessa State Economics University (2005–2010)
• Professional Scrum Master I (PSM I) — Scrum.org (2018)
• ICAgile Certified Professional – Agile Team Facilitation (2020)
• TESOL/TEFL Certificate, 120 hours — World TESOL Academy (2024)
• Microsoft Power BI Data Analyst Professional Certificate — Coursera (2024–2026)