Наталія

NATALIIA MELNYK

[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn | Lutsk, Ukraine

SUMMARY

Operations and team management professional with 6 years of experience in an international business
environment and the DACH market. 3+ years of experience leading teams, improving processes,
coordinating cross-functional operations and monitoring performance. Experienced in team scaling, CRM
optimization and process automation

WORK EXPERIENCE

Head of Inside Sales 2023 - 2026
DMP Development Group

Led and scaled the department from 4 to 10 employees, including recruitment, onboarding
and training.
Improved operational processes and workload distribution to support growing business
volumes.
Established clear process ownership and responsibilities, increasing team autonomy.
Analyzed team and campaign performance, tracked KPIs and identified trends and areas for
improvement.
Built regular performance reports and dashboards for CEO and management decision-making.
Optimized Zoho CRM by introducing custom fields and automated functions, improving data
quality and reducing manual reporting in Excel.
Coordinated cross-functional projects between Sales, Marketing and other departments,
ensuring deadlines and deliverables were met.
Initiated and coordinated targeted marketing campaigns based on business objectives and
target audiences.

Management Assistant | Inside Sales Representative
2021 - 2024
DMP Development Group

Managed written communication with international clients and coordinated meetings, follow-
ups and business-related requests.
Coordinated communication between clients, sales teams and internal departments.
Managed CRM data, reporting and day-to-day client-related processes.
Coordinated communication between clients and internal stakeholders.

Project Management Assistant
2020 - 2021
DMP Development Group

Supported 10+ simultaneous projects, coordinating communication, meetings, reporting and
follow-ups.
Prepared summaries and reports and maintained project-related information.
Supported project teams and management with day-to-day coordination and operational
tasks.

EDUCATION

Master of Arts, 2017 - 2019
Applied Linguistics, Translation and Computer Linguistics
Lesya Ukrainka Volyn National University

Bachelor of Arts,
English Language and Literature, German Language 2015 - 2017
Lesya Ukrainka Volyn National University

KEY SKILLS

Data & Performance Analysis
KPI Tracking & Reporting
International Client Management
Problem Solving
Process Improvement
Team Leadership
CRM Management
Process Improvement
Cross-functional Coordination
Stakeholder Management

LANGUAGES

Ukrainian - native
English - Professional Working Proficiency
German - Professional Working Proficiency