Tymofii

TYMOFII VLASENKO
Valencia, 46026 | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
WWW: Bold Profile

CRM CAREER OBJECTIVE
While my background lies in customer-facing hospitality and performance marketing, I am now eager to transition into
a Customer Relationship Management (CRM) role, where I can apply my deep understanding of customer
psychology, retention strategies, and data-driven decision-making in a more structured and scalable environment.
Although I do not yet hold a formal CRM title, every position I have worked in has been rooted in the same core
principle: building lasting relationships with customers and maximising their lifetime value.
Through my hospitality career, I have developed strong instincts for customer segmentation, personalised
communication, and complaint resolution — skills that translate directly into CRM workflows.
My marketing experience, including managing sales funnels and achieving a 70% ROI through precise audience
targeting, has given me a solid foundation in customer journey analysis and lifecycle marketing.
I am currently pursuing a Diploma in Marketing and am actively developing my knowledge of CRM tools, automation
platforms, and customer data analytics.
I am a fast learner, highly motivated, and fully committed to growing within a CRM-focused role — bringing both
energy and a genuine passion for people to every customer interaction I manage.

SUMMARY
A versatile professional with a unique blend of analytical marketing and high-touch hospitality experience. Proven
ability to drive revenue through both digital channels (achieving a 70% ROI in arbitrage) and face-to-face interactions
(Senior Waiter/Customer Relations). Expert in psychological sales, customer retention, and conflict resolution, with a
consistent track record of turning one-time buyers into loyal, repeat clients.

EXPERIENCE
03/2025 to Current Senior Waiter
Pasqual+Sheila - Valencia, Spain
• Communicated effectively with kitchen staff to maintain timely service and deliver
special requests.
• Resolved customer complaints calmly and professionally, providing swift resolutions to
maintain restaurant reputation.
• Resolved customer complaints by providing replacement items and discounts,
reinforcing positive restaurant reputation.
• Handled customer complaints with empathy and professionalism, restoring satisfaction
swiftly.
• Served as primary contact for high-value guests, ensuring premium service experience
and encouraging repeat visits.
• Sales Strategy: Utilized upselling techniques to increase the average check size,
consistently exceeding daily sales targets.
• Managed complex customer complaints with professionalism, converting dissatisfied
guests into brand advocates.
• Mentorship: Trained junior staff on service standards and communication etiquette to
maintain a high-performance team environment.

11/2022 to 06/2023 Sales & Marketing Agent | Vape Industry / Retail
Entrepreneur
• Managed end-to-end sales processes in the highly competitive vape market, focusing
on both customer acquisition and retention.
• Executed marketing strategies to drive traffic, generating consistent monthly income of
$1,200 through optimised sales funnels.
• Analysed campaign performance to minimise wasted spend, attaining peak 70% ROI
through precise audience targeting and product positioning.
• Monitored market trends and adjusted inventory and pricing strategies to maintain
competitive advantage.
• Provided expert product consultations, building a loyal client base and increasing
referral-based sales.

SKILLS
• Customer service excellence • Team building
• Customer experience • Teamwork
• Guest relations professional • Positive attitude
• Sales strategy • High energy
• Conflict resolution • Creative thinking
• Decision making • Inventory management
• Employee training • Product consultation
• Mentorship

EDUCATION
2026 Diploma of Higher Education: Marketing
Master.D - Remote
• Coursework in Marketing

2022 Certificate of Higher Education: Mathematics, Physics
Colegio Maria Inmaculada - Valencia, C
• 4ESO Graduate

LANGUAGES
Ukrainian, Russian: First Language

English: B2 Spanish: B2

Upper Intermediate Upper Intermediate