Kamsiyochukwu

KAMSIYOCHUKWU ESTHER UDEGBUNAM
Virtual Assistant | Operations & Client Support Specialist

CRM & TECHNOLOGY PROFICIENCY

CRM & Client Management: CRM platforms; lead and contact management; pipeline tracking; client records; interaction logging;
follow-up workflows; appointment coordination; database management
Communication & Collaboration: Slack; Microsoft Teams; Zoom; WhatsApp; Telegram; Discord; professional email communication
Productivity & Workspace: Microsoft Office; Google Workspace; digital calendars; document management; spreadsheets; task and
workflow coordination
Sales & Outreach: LinkedIn; Facebook; prospecting; broadcast outreach; lead qualification; client engagement; follow-up tracking

CORE COMPETENCIES

Virtual & Administrative Support • Calendar & Appointment Management • Client Communication • Inbound & Outbound Calls •
CRM & Contact Management • Lead Tracking & Follow-up • Customer Service • Referral & Partnership Outreach • Email
Correspondence • Remote Operations • Data & Record Management • Workflow Coordination

PROFESSIONAL EXPERIENCE

Virtual Assistant & Operations Specialist | Remote / Freelance
May 2024 – Present | Abuja, Nigeria
• Provide remote administrative and operational support to multiple professional partners using digital communication,
scheduling, CRM/client-management, and productivity tools.
• Manage digital calendars and appointment-scheduling systems, organizing time slots efficiently, coordinating availability, and
maintaining accurate scheduling records.
• Handle inbound and outbound business calls, respond to client inquiries, and maintain professional communication
throughout the client service cycle.
• Manage structured client follow-up workflows, documenting interactions, monitoring outstanding actions, and maintaining
organized client records to support continuity and retention.
• Use digital outreach and communication platforms to identify prospects, initiate conversations, maintain follow-up
sequences, and build professional referral relationships.
• Maintain accurate client and operational records across digital systems, supporting reliable data entry, contact management,
workflow tracking, and day-to-day reporting.
Virtual Administrative Assistant | Resource Intermediaries Limited
March 2022 – April 2024 | Lagos, Nigeria
• Coordinated daily remote administrative operations, managed phone channels, handled business correspondence, and
maintained client-facing communication workflows.
• Maintained accurate operational records, databases, and schedules while balancing multiple administrative priorities and
deadlines.
• Supported consistent and professional communication across remote workflows, contributing to smooth day-to-day
operations and client service.
• Adapted quickly to new software platforms, task-management systems, and remote operating procedures with minimal
supervision.
• Worked collaboratively in a remote environment while maintaining strong organization, reliability, time management, and
attention to detail.

EDUCATION

Bachelor of Science (B.Sc.) in Business Administration
University of Lagos, Akoka, Lagos, Nigeria | Graduated 2021

LANGUAGES

English: C2 – Proficient
French: B2 – Upper Intermediate German:
B1 – Intermediate

ADDITIONAL STRENGTHS

Professional communication • Customer-first service • Organization & attention to detail • Remote collaboration • Adaptability •
Time management • Relationship building • Proactive follow-through