Тимур

CV

Tymur Zadikian

Contact Information:
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Location: Kyiv, Ukraine

Dynamic and results-driven Commercial, Business Development, Strategic
Partnerships, and VIP Management professional with 7 years of experience across
SaaS, enterprise software, iGaming, CS/CS2 skin-gambling and case-opening
products, AEC/BIM technologies, AI, e-commerce, and consulting.

Proven experience driving business growth through full-cycle sales, strategic
partnerships, market expansion, and client acquisition across international markets.
Hands-on experience managing VIP and high-value players in commercial
skin-gambling projects, including player retention, reactivation, personalized
bonuses and promotions, churn prevention, community engagement, and complex
customer escalations.

Experienced in working with player and VIP portfolio metrics, including LTV,
Retention Rate, Churn Rate, Reactivation Rate, ARPU/ARPPU,
Deposit-to-Withdrawal Ratio, and player activity. Strong relationship-building and
cross-cultural communication skills, combining a data-driven commercial approach
with account management, VIP retention, and community development.

Fluent in English, Ukrainian, and French, with experience working with
international clients, partners, and player communities.


Work Experience:

Fractional Project Commercial Officer

Consedge Tech · Remote
June 2026 – Present

● Drive commercial strategy and business development for engineering, AEC,
BIM/VDC, and manufacturing organizations across the US, UK, and
European markets.
● Build and manage strategic partnerships with software vendors, engineering
firms, system integrators, and technology providers.

● Identify market opportunities and lead commercial initiatives that accelerate
digital transformation through custom software, BIM solutions, workflow
automation, and engineering technologies.
● Conduct outbound business development, partnership outreach, and
stakeholder engagement to generate qualified opportunities and long-term
collaborations.
● Coordinate technical discovery with engineering teams to align client
challenges with tailored software and automation solutions.
● Support go-to-market strategy, commercial expansion, and partnership
programs across multiple industries.
● Manage the full commercial lifecycle from prospecting and qualification to
partnership discussions and relationship development.

Founder

bibey · Remote (Freelance)
January 2026 – August 2026

● Founded a sports technology company focused on connecting football clubs
and academies with performance tracking and analytics solutions.
● Lead market validation, business strategy, partnership development, and
go-to-market execution.
● Build relationships with sports technology providers and football
organizations across Eastern Europe.
● Advise clubs on selecting and implementing GPS tracking, athlete
monitoring, and performance analytics systems.
● Develop commercial partnerships and execute client acquisition strategies to
expand market presence.
● Oversee business operations, growth planning, and long-term scaling
initiatives.

IT Sales Manager / Business Development Manager
Softgile · Remote
Jul 2025 – February 2026

● Managed full-cycle B2B sales across EMEA and global markets, working
with enterprise, mid-market, and public sector clients.
Led complex enterprise deals, tenders, and multi-stakeholder negotiations,
including high-value opportunities.


● Combined Sales Manager and BDM responsibilities - outbound & inbound
sales, partnerships, and new business development.

● Delivered consultative Atlassian solutions (Jira, Confluence, JSM, Cloud
migrations, ITSM, integrations).

● Owned full pipeline lifecycle from prospecting and discovery to proposals,
negotiations, and closing. Collaborated with presales and engineering teams
to design tailored technical solutions and drive long-term account growth.

SDR (Sales Development Representative)
Right.Link · Remote
February 2025 – June 2025

● Spearheaded the development and implementation of a scalable outbound
sales department from scratch, including processes, tools, and team

workflows.
● Focused on B2B sales across global markets including North America,
Europe, and APAC.
● Targeted companies in AI, e-commerce, SaaS, and other tech-driven sectors.
● Led pre-sale activities, including outbound outreach, lead discovery, and
qualification.
● Managed client communication across Upwork, cold email, and LinkedIn,
consistently booking meetings and closing deals.
● Built ideal customer profiles (ICPs), buyer personas, and relevance
hypotheses to drive targeting precision.
● Leveraged tools like Clay, Instantly, and various sales automation platforms
to scale prospecting and optimize workflows.
● Delivered product presentations, conducted discovery calls, and led deal
negotiations to close new business.
● Provided post-sale support and account management, maintaining client
relationships and upselling when possible.

Head of Sales US Market
Solvensy Outsourcing Company · Internship
February 2025 – February 2025

● Led sales initiatives targeting the US market for accounting and consulting
services.
● Developed and implemented strategies for client acquisition and partner
engagement.
● Managed CRM systems to streamline sales processes and improve client
relations.

CSFury

VIP Manager / Community Manager
CSFury · Remote
2023 – 2025

● Managed VIP and high-value player relationships within commercial
skin-gambling and CS:GO/CS2 case-opening products.
● Worked directly with players across case opening, skin roulette, prediction
battles, giveaways, and other engagement mechanics.
● Managed a portfolio of 30+ active VIP/high-value players simultaneously,
focusing on personalized communication, player satisfaction, retention, and
long-term engagement.
● Identified VIP and high-value players based on deposit activity, deposit
frequency, average spend, gameplay activity, betting behavior, and overall
player lifetime activity.
● Developed and delivered personalized bonuses, promotions, VIP offers, and
engagement initiatives within established limits and project policies.
● Managed player retention and reactivation activities, working with inactive
players and users identified as being at risk of churn.
● Analyzed VIP portfolio performance using metrics including LTV, Retention
Rate, Churn Rate, Reactivation Rate, ARPU/ARPPU, Deposit-to-Withdrawal
Ratio, and deposit activity.
● Used internal dashboards and reporting tools to monitor player behavior and
portfolio performance, while independently analyzing selected retention,
churn, and reactivation metrics when needed.
● Resolved complex player issues and VIP escalations, maintaining
communication and working toward satisfactory resolutions.

● Supported VIP community development and player engagement across
Telegram, Discord, Twitter/X, and Threads.
● Worked with international player audiences, primarily communicating with
English-speaking and other European/international segments.
● Contributed to player acquisition and VIP identification by recognizing
high-potential users within the existing player base and supporting VIP
acquisition and engagement funnels.

Sales Manager
Avanquest, Kharkiv
November 2023 – February 2025

● Lead and mentor the sales team to achieve and exceed sales targets. ●
Develop strategic plans to enhance sales performance and market reach. ●
Foster relationships with key clients and partners to drive business growth. ●
Oversee CRM management to ensure efficient tracking of sales activities.





Billing Support Manager
Avanquest, Kharkiv
November 2021 – November 2023

● Managed billing operations and customer support processes.
● Handled client inquiries, resolved billing issues, and ensured timely
payments.

● Contributed to CRM system administration and optimization.
● Supported the sales team with account management and client
communication.

Internet Sales Specialist Keyless Motors ·
Keyless Motors, Union County, New Jersey, United States
April 2021 – November 2021

● Managed online sales processes, including lead generation and customer
follow-up.
● Engaged with potential clients through digital channels, contributing to
increased sales.
● Coordinated with the sales team to optimize remote sales strategies.

Storekeeper
LC Waikiki, French Boulevard - Kharkiv
July 2020 – August 2020

● Oversaw inventory management and stock organization. ● Ensured
accurate record-keeping and timely restocking of products.

Manager
PlayStation Game Center, Gorky Park - Kharkiv
June 2019 – September 2019

● Managed daily operations and customer service.
● Coordinated gaming events and maintained equipment.
Education:

Master of Technology (MTech) in Information Systems and Technologies
Kharkiv National University of Economics, Kharkiv

September 2023 – December 2024
Bachelor's Degree in Information Systems and Technologies
Kharkiv National University of Economics, Kharkiv
September 2019 – May 2023

Kharkiv Specialized School of I-III Degrees №109
Kharkiv, Ukraine September 2007 – June 2019

Skills:

● Languages: English (Advanced), Ukrainian (Native), Russian (Native),
French (Intermediate), Polish (Beginner), Spanish (Beginner)
● Technical Skills: CRM Administration, Microsoft Office Suite, Internet
Browsers, Graphic Design, Game Development
● Sales & Marketing: Client Acquisition, Partner Engagement, Sales Strategy
Development, Social Media Marketing
● Personal Skills: Fast Learner, Communicative, Adaptive, Responsible,
Friendly

Interests & Hobbies:

Listening to and writing music
Graphic and technical design
Engaging in various sports activities