Martina

Martina Amoah
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @Marh_tina

SUMMARY
Adaptable and results-driven professional with experience in customer
support, recruitment, sales support, and administrative operations. Skilled in
managing client interactions, handling calls and complaints, coordinating
tasks, and maintaining accurate documentation in fast-paced environments.
Strong communicator with excellent organizational, problem-solving, and
time-management skills, with the ability to work independently, adapt quickly,
and contribute effectively to remote teams.

CORE SKILLS
Core Professional Skills
● Customer Support & Call Center Operations
● Recruitment & Onboarding
● Sales Support
● Inbound & Outbound Calling
● Live Chat Support
● Complaint Handling & Conflict Resolution
● Payment Processing
● Quality Assurance
Administrative & Technical Skills
● Data Entry & Documentation
● Microsoft Office
● Google Workspace
● Spreadsheets & Data Management
● Medical Terminology & Patient Care
● Team Management & Leadership
Professional & Interpersonal Skills
● Communication
● Problem-Solving
● Organization & Time Management
● Multitasking
● Stress Management
● Conflict Mediation

PROFESSIONAL EXPERIENCE

Housing Solutions, USA (Remote) - Customer Support/ Sales Manager
1 year 8months

● Managed client communications and housing inquiries, assessing
customer needs and recommending suitable property options.
● Provided timely, professional support while resolving customer
complaints and escalated issues with empathy and effective
problem-solving.
● Maintained accurate records of customer interactions and supported
application processing using CRM systems.
● Consistently met and exceeded customer service performance and
quality standards while achieving support objectives.
● Identified opportunities to improve the customer experience and
recommended practical service improvements.
● Monitored industry trends and the competitive landscape to stay
informed and better support customer needs.

GoaTek, Canada (Remote) - HR intern
6 months
● Screened candidates through initial phone interviews, coordinated
interview scheduling, and managed recruitment follow-ups.
● Supported onboarding processes and maintained accurate,
confidential employee records using HRIS.
● Led and mentored remote intern teams, delegating tasks, monitoring
performance, and ensuring effective team coordination.
● Promoted twice in recognition of strong leadership, team management,
and consistent performance.

EDUCATION
UNIVERSITY OF GHANA MEDICAL SCHOOL, Ghana
Bachelor of Medicine, Bachelor of Surgery, 2026

KHARKIV NATIONAL MEDICAL UNIVERSITY, Ukraine
Bachelor of Science, 2022

LANGUAGES
English- Professional proficiency
Russian