Особисті дані приховані

Viktoriia Shkil

Contact
Odesa, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Experience
Intern Doctor / Private Clinic Medea / Odesa, Ukraine
Sep 2024 to Aug 2026
• Communicated complex medical information to patients in a clear, empathetic, and professional manner.
• Managed patient documentation, diagnostic follow-ups, and coordinated care steps within a multidisciplinary team.
• Assessed patient needs, prioritized urgent cases, and ensured accurate follow-up care.
Manager/ LOUISA’S Place / Market Harborough, England
Mar 2023 to Aug 2024
• Provided top-tier customer service in a fast-paced UK environment, communicating fluently with native English speakers
• Resolved customer inquiries, managed conflict situations with high empathy, and ensured client satisfaction
• Handled administrative tasks, record-keeping, and social media inquiries with high self-organization
• Planning and organizing various types of event
• Communicating order details to the Kitchen Staff.
Intern Doctor / Myrhorodska Tsentralna Rayonna Likarnya (Hospital) / Myrhorod, Ukraine
Aug 2022 to Feb 2023
• Monitoring and examining women with pre-natal complications and illnesses,
• Providing full antenatal care, including screening tests and examinations
• Supervising and assisting mothers in labour, monitoring the condition of the foetus and applying knowledge of drugs and pain management
Assistant Pharmacist / 911 Pharmacy / Mukacheve, Ukraine
Apr 2022 to Aug 2022
• Advised customers on medication use, pharmaceutical supplies, and safe health practices
• Processed transactions, maintained inventory data, and ensured accurate documentation.
• Restocking shelves with medications and other pharmaceutical supplies
• Ensuring that work areas are organized
Nurse (maternity cover) / Kharkiv Regional Oncology Centre / Kharkiv, Ukraine
Aug 2019 to Aug 2021
• Providing post-surgical care including caring for and treating wounds
• Looking after in-patients on ward
• Ensuring safe and excellent care
• Administering medication and injections
Professional summary
Certified General Practitioner with a strong background in clinical care, documentation, and UK-based customer management. Fluent in English (IELTS 6.5) with proven skills in empathy, problem-solving, and digital tools. Seeking to apply medical expertise to assist US healthcare users as a Support Specialist.

Key Skills
• Healthcare & Support Skills: Patient Navigation, Medical Terminology, Customer Support / Service, Active Listening, Empathy, Case Prioritization & EscalationActive listening
• Administrative & Software: Electronic Documentation, Ticketing / CRM software, AI Tools (ChatGPT / Prompting), MS Office / Google Workspace, Record Keeping.
• Languages & Certifications: English — Upper-Intermediate / Advanced (IELTS Academic 6.5), Ukrainian (Native)
• Soft Skills: Problem-Solving, Multi-tasking, Self-Organization, Adaptability, Communication

Education
MBChB (SCQF Level 10 / RQF Level 6 UK comparable)
Kharkiv National Medical University,
Kharkiv, Ukraine
2016-2022

Certificate
General Practitioner-Family Doctor
Odesa National Medical University,
Odesa, Ukraine
2024-2026

IELTS Academic test
with score 6.5