Особисті дані приховані

Maksym Horbunov
Kyiv, Ukraine

Summary
Junior Analyst with experience in executive search, market research, and operations coordination. Currently supporting executive search projects, candidate research, and analytical preparation at an international consulting firm. Previous experience includes managing customer operations, coordinating teams, and overseeing service delivery across multiple locations. Interested in roles combining analytics, business operations, and project coordination with a people-oriented approach.
Professional Experience
Boyden Ukraine
Executive Search Analyst
Oct 2025 – Present
• Conduct market and candidate research to support executive search projects
• Prepare longlists, candidate profiles, and brief analytical summaries
• Assist with candidate sourcing and initial screening
• Manage candidate communication throughout the recruitment lifecycle
• Assist in the creation of job descriptions and job postings
• Conduct initial phone screenings to assess candidate qualifications
• Maintain internal databases and ensure data accuracy
• Develop a reference database of candidates for future hiring needs
Zamkneni
Escape Room Location Administrator
Aug 2024 – Mar 2025
• Coordinated daily operations of the location and staff (5 people)
• Oversaw escape room facility operations ensuring a seamless guest experience
• Trained and supervised staff on operational procedures and customer service
• Maintained safety and cleanliness standards throughout the facility
• Conducted regular maintenance checks on equipment and rooms
• Handled organizational and technical issues; resolved conflicts
• Reported directly to the location owner
Achievements:
• Led the opening of a new quest room under my management
• Significantly improved customer feedback scores
• Expanded responsibilities from Operator to Administrator, including hiring, onboarding, and training
Customer Support Manager
Oct 2023 – Mar 2025
• Handled 50+ client inquiries per day via hotline
• Coordinated remote operations across 12 locations with ~30 staff members
• Resolved conflicts and managed customer complaints
• Monitored and responded to customer feedback
Achievements:
• Developed strong customer communication skills, stress resilience, and problem-solving abilities
Corporate Event Manager
Dec 2024 – Feb 2025
• Prepared and oversaw corporate events including participant registration
• Ensured communication between ~100 participants and the 5-person organizing team
• Managed event schedules and ensured deadlines were met
Achievements:
• Stepped in urgently to replace another person in the role and delivered events with positive customer feedback
Escape Room & VR Games Operator
May 2023 – Oct 2023
• Conducted games and guided participants from briefing to game completion
• Ensured a positive client experience and comfortable atmosphere
• Monitored and enforced safety rules
• Oversaw equipment and provided technical support
• Responded promptly to unexpected and organizational issues
Education
National University of Kyiv-Mohyla Academy
Bachelor's Degree in Management · 2022 – 2026
• Member of the Congregation of Students (2023–2025)
• Buddy — Student Mentor (2023–2026)
Certifications
Fundamentals — Getting Things Done® (GTD®)
GTD® in Ukraine · November 2025
Key Skills
Executive Search · Recruitment · Candidate Research · Data & Analytics
Customer Relations · Conflict Resolution · Operations Management
Microsoft Excel · Multitasking · Event Coordination · Team Leadership