Sergio

SERGIO ANDRÉS GRANADOS CORTÉS
Odesa, Ukraine | Colombian | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Business Administration graduate with a technical background in Software Analysis and Development. Strong analytical
profile with experience in sales, affiliate operations, customer service, data analysis, and reporting. Experienced in handling
client and partner requests, ensuring data accuracy, supporting business processes, and identifying opportunities for
improvement. Able to work with sensitive commercial information while maintaining confidentiality and professional
standards.

TECHNICAL SKILLS
Data Analysis; Sales Operations; Affiliate Management; Process Optimization; Reporting & Insights; Microsoft Excel; Power
BI; PowerPoint; ERP Systems (SAP, basic knowledge of Dynamics 365); Quality Assurance (QA); Databases

SOFT SKILLS
Analytical thinking; Attention to detail; Communication; Teamwork; Problem-solving; Time management; Results-oriented

LANGUAGES
Spanish: Native
English: B2
French: A2

PROFESSIONAL EXPERIENCE
Financial Services Company | Remote / Colombia
Sales & Affiliate Operations Associate | Aug 2025 – Aug 2026
• Managed sales activities and customer acquisition processes within the financial services sector.
• Developed and maintained relationships with affiliates and commercial partners.
• Supported affiliate onboarding, follow-up, and day-to-day account management.
• Monitored sales performance and analyzed operational data to identify opportunities for improvement.
• Coordinated with internal teams to address customer and affiliate requests efficiently.
• Maintained accurate records and handled commercially sensitive information in accordance with confidentiality
requirements.
Capital One | Bogotá, Colombia
Customer Service Advisor | Jan 2025 – Mar 2025
• Handled client requests and resolved inquiries related to financial services and processes.
• Ensured accurate documentation and data handling aligned with quality standards.
• Analyzed recurring issues and contributed to process improvement recommendations.
• Collaborated with internal teams to resolve complex cases efficiently.
Concentrix | Bogotá, Colombia
Bilingual Customer Service Agent | Jan 2025 – Mar 2025
• Managed customer interactions, including inquiries and complaints, ensuring high service quality.
• Worked with internal systems to track, update, and validate data.
• Maintained accuracy and consistency in data handling and reporting.
General Motors | Bogotá, Colombia
BQM Campaign Intern | Aug 2022 – Feb 2023
• Analyzed business data using Power BI to support decision-making.
• Developed reports and dashboards to improve operational visibility.
• Collected, structured, and validated data from multiple sources.
• Supported cross-functional teams with insights and reporting.

EDUCATION
SENA — Technical Degree in Software Analysis & Development (Expected 2027)
Universidad del Rosario — International Business (2019 – 2023)