Особисті дані приховані

Danylo Sichka
CRM MANAGER
Torrevieja, Spain (Remote) · [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») · WhatsApp [відкрити контакти](див. вище в блоці «контактна інформація») · Telegram @dan25work
[відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY

Remote-based CRM Manager with hands-on experience owning CRM operations, lead-quality assurance, and
sales-team performance analytics in Kommo. Skilled at turning CRM and funnel data into clear reporting,
customer segmentation, and automated retention scenarios, with working knowledge of SQL, Python, and BI
tools for deeper analysis. Background in Marketing (BA) and graduate studies in International Relations; native
in Russian and Ukrainian, with English at C1 and basic Japanese (N3). Independent and detail-driven, equally
comfortable owning a process solo or coordinating within a distributed team.

CORE SKILLS

CRM & Retention Kommo, AMOcrm, customer segmentation, automated lifecycle/retention
scenarios, sales-funnel design & optimization, customer lifecycle management
Data & Reporting SQL (basic), Python (basic), Power BI (basic), Google Sheets, Microsoft
Office/Excel, key metrics (LTV, ROI, CTR, CPA, CR)
Technical & Automation n8n (basic), PostgreSQL (basic), Docker (basic), CallsApp, AI-assisted
development (“vibecoding”)
Industries E-commerce, EdTech
Languages Russian (Native), Ukrainian (Native), English (C1), Japanese (N3)
Other Team leadership & teamwork, high ownership and independence, systematic
approach, responsibility, attention to detail

PROFESSIONAL EXPERIENCE

CRM Manager — E-commerce / EdTech Company Remote (Spain-based) · Aug 2025 – Present
Own day-to-day CRM operations in Kommo: lead flow, sales-funnel structure, and pipeline data quality for
the sales team
Run rule-based QA audits across the full deal lifecycle (call intervals, call counts, rescheduling, task
compliance) and resolve violations
Built and maintain a violation-scoring framework for sales managers, calculating totals by manager and
category with documented rationale for every case
Prioritize and de-duplicate leads across product lines so the correct priority lead is actioned and duplicates
are closed
Segment the customer base and support automated, lifecycle-based scenarios to strengthen retention
Maintain performance dashboards and reports for management; took on additional leadership
responsibilities beyond core CRM duties

EDUCATION

Bachelor’s Degree, Marketing Interregional Academy of Personnel Management · Sep 2020 – Sep 2024

Master’s Degree, International Relations (not completed)
Interregional Academy of Personnel Management · Sep 2024 – Dec 2025