Валерія

VALERIIA KHOLMINA
Healthcare Professional | Customer Success | Healthcare Operations
Zaporizhzhia, Ukraine | Remote | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Healthcare professional with 5+ years of experience in clinical practice and remote healthcare, including family
medicine, internal medicine, insurance-related healthcare services, and nutrition. Experienced in high-volume remote
consultations, client and patient communication, medical documentation, clinical decision-making, and digital
healthcare systems. Currently manage up to 40 remote patient consultations per day while maintaining accurate
documentation and working within strict time and quality requirements.
Strong interpersonal, organizational, analytical, and problem-solving skills, with advanced English proficiency (IELTS
Overall Band 7.5). Interested in remote opportunities in HealthTech, Customer Success, Healthcare Operations, Medical
Coordination, Account Management, Sales, and other client-facing roles.

PROFESSIONAL EXPERIENCE
Physician / Medical Consultant Apr 2025 - Present
Ensuria Technologies OÜ | Remote
• Provide up to 40 remote medical consultations per day in a high-volume digital healthcare environment.
• Assess patient complaints, medical history, symptoms, and available clinical information to provide evidence-based
recommendations.
• Communicate complex medical information clearly and efficiently, adapting explanations to individual patient needs.
• Maintain accurate medical documentation using internal digital healthcare systems.
• Manage a high daily caseload while meeting strict consultation timeframes and internal quality requirements.
• Handle sensitive and complex client situations professionally and provide individualized support.
• Work independently in a fully remote environment and adapt quickly to changing workflows, procedures, and internal
requirements.
• Work within an insurance-related healthcare environment, following established operational processes and quality
standards.
Family Physician / Internal Medicine Physician Apr 2022 - Apr 2025
St. Nicholas Clinic | Zaporizhzhia, Ukraine
• Provided outpatient medical care and long-term patient management for patients aged 15 and older.
• Conducted consultations, clinical assessments, diagnosis, treatment planning, and follow-up care.
• Built long-term patient relationships through clear communication, empathy, and individualized support.
• Explained diagnoses, treatment options, preventive measures, and lifestyle recommendations in accessible language.
• Performed and interpreted ECG and spirometry and provided vaccination services.
• Provided emergency medical assistance when required before the arrival of emergency medical services.
• Maintained medical records and worked with Ukrainian electronic healthcare systems.
Medical Intern - Internal Medicine Aug 2019 - Jun 2021
University Clinic, Zaporizhzhia State Medical and Pharmaceutical University | Zaporizhzhia, Ukraine
• Completed clinical rotations in Internal Medicine, Cardiology, and Endoscopy.
• Participated in patient assessment, clinical documentation, diagnostic procedures, and treatment planning.
• Developed practical experience working within multidisciplinary medical teams.

EDUCATION
Specialization in Dietetics 2025
Zaporizhzhia State Medical and Pharmaceutical University
Specialization in Internal Medicine 2019 - 2021
Zaporizhzhia State Medical and Pharmaceutical University
Medical Degree 2013 - 2019
Zaporizhzhia State Medical and Pharmaceutical University

ADDITIONAL EDUCATION & CERTIFICATIONS
IELTS Academic - Overall Band 7.5 | 11 February 2026
Fundamentals of Nutrition and Dietetics | Lara Serebrianska, Kyiv | 6-month program, 2022

CORE SKILLS
Customer & Patient Experience: Client Communication • Needs Assessment • Relationship Management • Conflict
Resolution • Empathy • Customer Support
Operations: Remote Work • Case Management • Documentation • Digital Healthcare Systems • Workflow Management
• Quality Standards • Time Management • High-Volume Workload
Business & Communication: Problem Solving • Consultative Communication • Presentation of Complex Information •
Adaptability • Fast Learning • Cross-functional Communication
Healthcare: Evidence-Based Medicine • Internal Medicine • Family Medicine • Dietetics • Nutrition Counseling • ECG •
Spirometry • Vaccination • eHealth

LANGUAGES
Ukrainian: Native / Fluent English: Advanced - IELTS Overall Band 7.5