Особисті дані приховані

Inna Marchyshyn
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Ternopil, Ukraine | Open to Remote Work

SUMMARY
Experienced business and operations professional with 10+ years of experience across sales management, executive
support, administration, client relations and business operations.
Currently supporting a CEO and management team in a real estate business, coordinating employees and operational
processes, managing documentation and CRM systems, supporting transactions, preparing and publishing business
content, and ensuring that tasks and deadlines are followed through.
Strong combination of management experience and hands-on executive support, with the ability to work
independently, prioritize multiple tasks, communicate with clients and teams, and take ownership of day-to-day
business operations.
Highly organized, proactive and solution-oriented. Comfortable working in a remote environment, coordinating tasks
across teams and keeping business processes moving without constant supervision.

EDUCATION
Ivan Franko National University of Lviv
Master's Degree in Management 2013 – 2014

Ternopil National Economic University
Bachelor's Degree in Investment Management 2009 – 2013

EXPERIENCE
ASSISTANT TO THE CEO | OPERATIONS COORDINATOR Jul 2024 – Present
Flatberry Real Estate Agency Kyiv, Ukraine
• Provide direct administrative and operational support to the CEO and management.
• Coordinate day-to-day tasks between management, real estate agents and other employees.
• Monitor tasks, deadlines and completion of assignments using internal systems and CRM.
• Support real estate transactions and manage related documentation and contracts.
• Coordinate the preparation, editing and publication of property listings across real estate platforms.
• Maintain and update CRM and internal control systems, ensuring accurate and timely information.
• Coordinate employee onboarding and adaptation processes.
• Communicate with clients, employees, managers and external partners.
• Assist management with operational, organizational and administrative matters.
• Prepare and organize documents related to transactions and business processes.
• Coordinate multiple tasks simultaneously and follow up with responsible employees to ensure completion.
• Identify operational issues and help resolve them in a timely manner.
• Support the management team in maintaining efficient day-to-day business operations.
BUSINESS ASSISTANT Mar 2023 – Jun 2024
ECO CLEANING NYC New York, USA
• Provided administrative and operational support to company management.
• Coordinated tasks between departments using CRM and online management tools.
• Handled client calls, inquiries and day-to-day customer support.
• Assisted with recruitment, onboarding and coordination of employees.
• Managed company social media accounts and prepared marketing content.
• Supported business promotion through Yelp, marketplaces and other online channels.
• Assisted with day-to-day operational tasks and management requests.
• Maintained communication between employees, management and clients.

• Helped organize internal workflows and ensure timely completion of assigned tasks.
SALES MANAGER Aug 2016 – Present (currently on maternity leave)
Dukatt Ternopil, Ukraine
• Develop and implement sales strategies aligned with company objectives.
• Manage relationships with key clients and business partners.
• Lead, motivate and coordinate the sales team.
• Set sales targets and monitor team and individual performance.
• Analyze sales results, customer needs, market trends and competitors.
• Identify new business opportunities and potential customer segments.
• Manage sales pipelines and coordinate resources to support business growth.
• Negotiate commercial terms and contracts with clients and partners.
• Prepare sales reports and provide management with performance information.
• Collaborate with marketing and product teams on business initiatives.
• Maintain long-term client relationships and ensure customer satisfaction.
• Handle multiple priorities while maintaining focus on business targets and deadlines.
SALES MANAGER Aug 2013 – May 2016
Architecture and Service Lviv, Ukraine
• Developed and implemented sales strategies to achieve company objectives.
• Built and maintained relationships with clients and business partners.
• Identified new market opportunities and potential customer segments.
• Set sales targets and monitored performance.
• Managed sales processes from initial communication through negotiation and closing.
• Negotiated contracts and commercial terms.
• Monitored market and competitor activity.
• Prepared sales reports and maintained customer information.
• Supported business growth through active client development and relationship management.
BANK ASSISTANT Jun 2012 – Mar 2013
A-Bank Ternopil, Ukraine
• Assisted clients with daily banking transactions, payments and account services.
• Supported account opening, documentation and customer data management.
• Handled customer inquiries and complaints and directed complex requests to relevant specialists.
• Assisted with loan and credit card applications.
• Processed payments and maintained accurate records.
• Updated customer information in banking systems.
• Prepared daily reports and supported the branch manager with administrative tasks.
• Followed internal policies, security procedures and documentation requirements.

TECHNICAL SKILLS
Executive assistance
Administrative support
Task and deadline management
Calendar and meeting coordination
Management support
Business correspondence
Operations coordination
Process coordination
Team coordination
CRM management
Workflow organization
Reporting and data management

Cross-functional communication
Sales management
Client relationship management
Business development
Lead management
Sales pipeline management
Contract negotiation
Partner communication
Contract and document management
Transaction support
Record keeping
Preparation of business documents
Data accuracy and information management
Employee onboarding
Employee coordination
Client communication
Team communication
Problem solving
Conflict resolution

LANGUAGES
Ukrainian — Native English — B2

ADDITIONAL INFORMATION
Work format: Remote Location: Ukraine Experience: 10+ years in management, sales and business operations Key
strengths: Organization, communication, multitasking, problem solving, independent work, attention to detail and task
ownership