Ірина

Iryna Petruk

Toronto, Ontario, M5V 0M4, (437) 733-1859, [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL Account Manager with experience managing B2B corporate relationships across Canada, overseeing
SUMMARY client onboarding, renewals, contract negotiations, and account growth. Promoted from a B2C sales
role after consistently exceeding enrollment targets, bringing a proven track record of building strong
client relationships while using CRM insights and strategic account planning to identify expansion
opportunities and improve retention. Recognized for a consultative, data-informed approach that
balances customer success with business growth. Seeking an Account Management, Customer
Success, or Business Development role focused on developing long-term client partnerships and
driving measurable results.

AREAS OF EXPERTISE Account Management Client Relationship
Management
B2B & B2C Sales Client Onboarding
Customer Retention Account Planning
Contract Negotiation Upselling & Cross-selling
Pipeline & Forecast CRM Systems
Management
CRM Reporting Sales & Performance
Analytics
KPI Tracking & Reporting Data-Driven Decision Making
Trend Analysis Microsoft Excel
Google Sheets Microsoft Office 365
Communication Critical Thinking
Problem Solving Leadership
Time Management Adaptability
Decision Making Dependability

EMPLOYMENT HISTORY

Sep 2025 — Present Account Manager, B2B Sales, Berlitz Canada Toronto, ON
• Manage a portfolio of 20+ corporate accounts across Ontario, serving as the primary point of
contact for renewals, account growth, and ongoing client success.
• Lead onboarding for new corporate clients, ensuring a smooth implementation process and early
adoption of services.
• Conduct regular business reviews to monitor client satisfaction, identify potential risks, and
uncover opportunities for account expansion.
• Develop and execute client success plans aligned with each organization's learning objectives
and business goals.
• Identify upselling and cross-selling opportunities through proactive account planning and
relationship management.
• Negotiate contracts, pricing, and service agreements while maintaining long-term client
partnerships.
• Build relationships with key decision-makers to proactively manage renewal timelines and
anticipate evolving client needs.
• Partner with internal scheduling and instructional teams to resolve issues quickly and ensure
high-quality service delivery.
• Leverage CRM reporting and pipeline analysis to forecast renewals, monitor account health,
and identify growth opportunities.
• Maintain accurate CRM documentation to support account planning, forecasting, and seamless
client transitions.

• Promoted from the B2C Admissions Advisor role after consistently exceeding individual sales
targets and demonstrating strong client relationship management.
Jul 2024 — Sep 2025 Admissions Advisor (B2C Sales), Berlitz Canada Toronto, ON
• Consistently exceeded monthly enrollment conversion targets through a consultative sales
approach.
• Conducted needs assessments and language level consultations to recommend programs aligned
with each client's goals.
• Guided prospective students through the full enrollment journey, from initial inquiry to
registration.
• Built trust with prospective clients by providing clear guidance on programs, schedules, and
pricing.
• Maintained consistent follow-up with qualified leads, improving engagement throughout the
decision-making process.
• Identified opportunities to recommend premium programs and additional services based on
client needs.
• Coordinated with academic teams to ensure accurate placement and successful onboarding.
• Maintained accurate CRM records to support timely follow-up and pipeline management.
Feb 2024 — Jan 2026 Sales Associate / Stylist (Part-time), Madeline's Toronto, ON
Boutique
• Delivered personalized customer service by identifying client needs and recommending suitable
products.
• Built lasting customer relationships that encouraged repeat business.
• Managed inventory, merchandising, and product replenishment to maintain an organized sales
floor.
• Resolved customer concerns professionally while processing transactions accurately.
May 2023 — Dec 2023 Customer Service Representative, Motion by Visible Montenegro
(B2B)
• Supported B2B customer accounts by resolving service inquiries and maintaining strong client
relationships.
• Consistently met customer service and performance targets while managing a high volume of
inbound communications.
• Investigated and resolved customer issues, ensuring timely follow-up and positive outcomes.
• Maintained accurate customer records and adhered to company communication standards and
procedures.
Oct 2021 — Mar 2023 Sales Associate / Customer Service, Fine Art Remote
Shippers
• Managed client inquiries from initial contact through contract preparation and payment
collection.
• Prepared shipping quotations and negotiated pricing while delivering a high standard of
customer service.
• Achieved monthly, quarterly, and annual sales objectives through relationship-based selling.
• Prepared sales agreements and coordinated closely with internal teams to ensure smooth service
delivery.
Oct 2019 — Dec 2021 English Teacher, Skyeng Remote
• Built strong relationships with students and parents, contributing to long-term student retention.
• Adapted teaching methods to meet individual learning needs and improve engagement.
• Used CRM and learning management systems to track progress and communicate effectively
with families.
Sep 2016 — Sep 2019 Teacher / Youth Staff, I Love GYM China
• Built trusted relationships with children and parents through consistent communication and
support.
• Managed multiple programs while maintaining a structured, safe, and engaging environment.
• Coordinated program materials and logistics to ensure smooth daily operations.

EDUCATION

Sep 2008— Jun 2013 Master's Degree – English Language and Literature Ivano-Frankivsk, Ukraine
(Philology), Vasyl Stefanyk Precarpathian National
University