Наталія

NATALIE YEFREMOVA
Location: Gdynia, Poland (relocated from Kyiv, Ukraine). Open to remote roles and EU relocation
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PROFESSIONAL SUMMARY
Operations leader specializing in delivery optimization and process design in tech environments. 8+ years of experience
building operational systems from scratch, leading cross-functional teams of 30+ people, and driving measurable
efficiency gains including 25–30% reductions in execution time and 40 hours/month saved through automation.
Combines systems-thinking with hands-on execution across strategy, delivery operations, and business process
management. Experienced in AI product environments.

WORK EXPERIENCE
Soft Industry Alliance
Head of Delivery Operations | September 2025 - June 2026
● Rebuilt the Delivery Department structure for a team of 25+, restoring clarity and accountability across project
workflows
● Redesigned delivery processes end-to-end, eliminating inefficiencies and enabling scalable operations
● Stabilized critical projects and re-established execution discipline, reducing delivery risks

Product Owner | March 2025 - November 2025
● Defined and managed the AI product roadmap, aligning product strategy with business objectives
● Reduced feature delivery cycles by 20% through structured backlog management and stakeholder engagement
● Coordinated cross-department workstreams, increasing development efficiency by 30%

CEO Assistant and Head of CEO Department | August 2024 - November 2025
● Designed, standardized, and implemented 15+ business processes across 8 departments, reducing task
execution time by 25%
● Automated reporting workflows in Jira, saving approximately 40 hours per month
● Optimized workload distribution, reducing task backlog by 20% and improving cross-team visibility

Deveit
Lead Generation Development Manager and Strategic Consultant | February 2024 - August 2024
● Managed full sales cycle for lead research services from initial prospecting to deal closure, maintaining client
satisfaction
● Provided strategic consulting on outreach campaign design, leveraging data insights to improve conversion rates
● Improved lead delivery timelines by 15% via restructuring operational processes and task prioritization

Revenue Grid
Business Development Operations Manager | May 2023 - November 2023
● Managed a team of 10 SDRs, increasing productivity by 15% through process improvements and performance
tracking
● Launched 10+ outbound campaigns and streamlined reporting workflows, reducing manual data preparation by
~25 hours monthly
● Drove continuous improvement initiatives across outreach and operational processes

Helpware
Data Research Operations Manager | June 2022 - April 2023
● Managed a team of 30 data researchers, overseeing workload planning, KPI tracking, and quality assurance
● Developed tailored research approaches based on project specifications, consistently meeting client delivery
standards

CIENCE
Research Team Manager | June 2019 - May 2023
● Led a 30+ person research team with full responsibility for KPI management, allocation planning, and payroll
validation
● Implemented optimized allocation strategies, reducing delivery times by 20%
● Identified and resolved operational bottlenecks within research workflows

Data Researcher/Research Team Lead | February 2017 - May 2019
● Supervised a 10-person research team, overseeing daily operations, quality control, and task distribution
● Trained and onboarded 25+ new team members, reducing adaptation time by 30%
● Delivered 20+ client data projects per month, consistently meeting quality standards above 98%

EDUCATION
Master's Degree in English Language and Literature,
Borys Grinchenko Kyiv University 2016

Master's Degree in Management of an Educational Institution,
Interregional Academy of Personnel Management 2015

SKILLS & TOOLS
Operations & Strategy: Business Process Design & Optimization (BPMN), SOP Development, Strategic Planning, KPI
Systems & Performance Management, OKR Frameworks, Business Process Audit & Restructuring, Resource Planning,
Delivery Operations
Leadership & Cross-Functional Work: Cross-Functional Team Leadership (30+ people), Cross-Department Coordination,
Executive Reporting & Decision Support, AI Product Operations, Revenue Operations & SDR Management
CRM & Project Management: Salesforce, HubSpot, Zoho CRM, Jira, Notion, Asana, Wrike, Trello
Data Research & GTM: Data Research Strategy, Lead Qualification, ZoomInfo, Apollo.io, Clay.io, Crunchbase, Snov.io

LANGUAGES
● Ukrainian | Native
● English | Advanced (C1)
● Polish | Basic (A2)