Ігор

WORK EXPERIENCE
Deputy Head of GIS and Information Management
Department
Ukrainian demining services, Kyiv
November 2023 - August 2026

Ensure the effective functioning of the department and
the IMSMA Core system for information management in
mine action.
Coordinate, plan and monitor the implementation of
mine action activities related to GIS and Information
Management Department.

Igor Organizes the collection, processing, summarization,
and entry into IMSMA Core of information on the
Shpachenko implementation of mine action and humanitarian
demining activities in accordance with established and
approved forms.

Based in Kiev
Customer Support Agent
SocialTech, Kyiv
[відкрити контакти](див. вище в блоці «контактна інформація») September 2022 - January 2023

@shpachenkoigor Identify user needs and effectively resolve customer issues
via emails, chats and calls.
[відкрити контакти](див. вище в блоці «контактна інформація») Ensure customer support excellence through strong
performance management of KPIs.
LANGUAGES: Communication with different departments within the
company.
English(Upper-Intermediate)
Ukrainian (Native) Surveyor/Junior PM
Geoecosystems, Kyiv November
2020 - February 2022
SKILLS:
Organization and implementation of topographic and
GIS: geodetic works.
ArcGIS Online Creation and administration of the kanban board using
ArcGIS Survey 123 Atlassian products, coordination of employees, time
management and project reporting.
QGIS
Search and negotiation with new customers, further
Digitals
cooperation and conclusion of contracts.
Google Earth

Project
EDUCATION
Managment:
Agile Kiev National University of Construction and Architecture
Kanban Project Management
Atlassian September 2014 - June 2016
Trello
Land Management and Cadaster
September 2009 - June 2014
Software:
Courses
MS Office
"ITEA"- Project Management IT
Slack
October 2022 - February 2023
Zendezk
Bitrix "GICHD" - IMSMA Core Users Training Course
June 2024