Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20238745/?puid=6296

Досвід роботи

SMM Manager

з 01.2026 по 09.2026 (9 місяців)
Caramel Agency, Дистанційно (Маркетинг, реклама, PR)

• Managed and developed social media accounts across Instagram and X, focusing on audience growth, engagement, and content performance — generating $20K in revenue in the first month
• Edited and optimized video content to improve relevance and engagement, driving a 150%+ revenue increase in subsequent months through refined content strategies
• Increased account reach and follower growth via content optimization and cross-account collaboration, supporting sustained performance and scalability

Customer support representative

з 08.2025 по 01.2026 (6 місяців)
CD Keys, Дистанційно (IT)

• Provided L1 support for B2C customers on a digital platform via tickets and email, consistently closing up to 1000+ tickets and chats per month
• Handled a wide range of cases, including 2FA activation/deactivation, CD-key issues, and activation troubleshooting, while processing 100+ KYC cases
• Collected customer feedback and feature requests, delivering structured reports to the Product team to support product improvements
• Identified and reported web bugs, communicating proactively with affected customers to ensure timely resolution of their requests

Traffic manager

з 12.2023 по 08.2025 (1 рік 9 місяців)
True Helper, Дистанційно (Маркетинг, реклама, PR)

• Increased account traffic by 25–30% through cross-manager collaboration, workflow optimization, and the implementation of an interval posting system
• Automated routine processes using auxiliary tools and AI-based solutions, reducing manual workload and improving operational efficiency
• Implemented AI-driven approaches to enhance key performance metrics and streamline daily operations

Sales manager

з 04.2022 по 09.2023 (1 рік 6 місяців)
PWM, Харків (Маркетинг, реклама, PR)

• Managed the full sales cycle — from advertising and product presentation to closing deals with both cold and warm leads
• Developed and delivered compelling product presentations that clearly communicated value and addressed client needs
• Successfully navigated all stages of the sales process, converting prospects into customers through consultative and results-driven approaches

Waiter

з 10.2020 по 04.2022 (1 рік 7 місяців)
First Line Group, Харків (Готельно-ресторанний бізнес)

Service, communication, sales

Waiter

з 06.2018 по 09.2020 (2 роки 4 місяці)
Churrasco, Харків (Готельно-ресторанний бізнес)

Service, communication, sales

Освіта

ХНЕУ ім. С. Кузнеця

Менеджменту та Маркетингу, Маркетинг, Харків
Незакінчена вища, з 2014 по 2018 (4 роки)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• MS Excel
• CapCut
• Користувач AdsPower
• MS Word
• MS PowerPoint
• Google Docs
• MS Office
• Organizational skills
• Stress resistance
• Time management
• Deep Learning
• Адаптивність

Знання мов

• Українська — вільно
• Англійська — середній

Додаткова інформація

Hi! 👋
I’m a Customer Support specialist with hands-on experience in high-volume B2C support, social media growth, sales, and process automation. I’ve managed accounts that drove significant revenue growth, optimized workflows with AI, and consistently handled large ticket volumes while focusing on clear communication and results.
Open to new opportunities and connections.