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[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

Kyiv, Ukraine
Systems & Business Operations
https://github.com/Fri13Dxy
Summary
[відкрити контакти](див. вище в блоці «контактна інформація»)
Software Engineering graduate with hands-on experience in requirements
gathering, process improvement, system change coordination, and
https://www.artstation.com/fri13day functional validation. Experienced in identifying operational and CRM-related
issues, documenting requirements, collaborating with stakeholders and
developers, and validating implemented solutions.
Technical background includes basic SQL, SDLC and software testing
knowledge, as well as experience working with web technologies and real-
time applications. Currently developing formal Business Analysis skills,
including BPMN/UML, user stories, acceptance criteria, API fundamentals, and
data modeling.
English B2 with professional experience communicating directly with
international clients.

Education Experience

2016 – 2020 2025 - 2026 Systems & Business Operations
Taras Shevchenko National Government Gather and document requirements, analyze CRM
Organization workflows, and coordinate system improvements with
University of Kyiv users, management, and developers.
Bachelor's Degree in Software Initiated a CRM workflow improvement for ~50 users,
Engineering reducing manual cross-system lookup previously taking
2–5 minutes per case.
Investigated CRM issues involving missing call recordings
2021 – 2023 and incorrect client data; gathered user feedback,
coordinated resolution with developers, and performed
Taras Shevchenko National post-fix validation.
Proposed CRM UI/UX and automated reporting
University of Kyiv
improvements; prepared requirements, annotated
Master's Degree in Software screenshots/mockups, coordinated implementation, and
Engineering validated delivered solutions.

2026 - 2026 Owner assistant
Languages
ATC Family Supported the migration of the company website from
Transport WordPress to Next.js, acting as a liaison between the
Ukrainian - native
business owner, internal stakeholders, and the web
English - B2 developer.
Gathered and clarified stakeholder requirements, reviewed
the existing website and business needs, and documented
functionality and content to retain, modify, remove, or
introduce in the new solution.
Consolidated requirements from multiple stakeholders
into structured documentation and communicated
implementation expectations to the developer.
Reviewed implemented changes against agreed
requirements, provided feedback, and coordinated further
adjustments throughout the development process.
Contributed to website improvement initiatives by
identifying functional and technical optimization
opportunities during the migration.

2022 – 2026 3D Artist
Skills Freelance / Collaborated directly with international clients and project
Contract managers to clarify requirements, gather feedback and
BA: Requirements Analysis
coordinate revisions throughout project delivery.
& Documentation, Prepared technical documentation covering polygon
limits, texture resolutions, UV mapping requirements,
Stakeholder export settings and asset optimization processes.
Management, Process Created and optimized real-time assets according to
technical and performance requirements and integrated
Analysis, User Stories & them into Unreal Engine 5, UEFN, Unity and Roblox
Acceptance Criteria, environments.
Translated client feedback and technical requirements
BPMN/UML, Functional into actionable changes through iterative delivery and
approval.
Testing
Technical: SQL (Basic),
SDLC, Agile/Scrum, Data Additional experience
Modeling 2020 – 2022 Fraud Prevention, Security & Billing

Management: Cross- Analyzed operational data and suspicious activity,
supported fraud detection and prevention, and
functional Coordination, collaborated across functions to resolve security and
billing-related issues.
Task Prioritization, Change
Coordination, Stakeholder
2019 – 2020 Customer Support
Communication,
Customer communication, issue resolution, coordination
Feedback Management between customers and company, conflict resolution.

Tools
Jira Unreal Engine 5
GoHighLevel UEFN
Notion Unity
Trello Blender
Miro Modo
Figma 3ds Max
draw.io Substance 3D Painter
Lucidchart ZBrush
Visio
Microsoft Office
Google Workspace
Visual Studio