Юлія

Yuliia Samborska
HEAD OF SALES /
TEAM LEAD

ABOUT ME
I am a responsible and proactive professional with a strong ability to build effective teamwork and support the
development of my colleagues through knowledge sharing. I am a fast learner, adaptable to new processes and
challenges, and always open to continuous improvement.
I am highly motivated by career growth and self-development, and I actively contribute ideas to enhance service
processes and overall efficiency. I am committed to delivering results with full dedication and consistently
performing at my best.

CONTACT ACHIEVEMENTS
[відкрити контакти](див. вище в блоці «контактна інформація») Increased sector sales by 45%.
Initiated additional motivation for employees, as a
[відкрити контакти](див. вище в блоці «контактна інформація») result: high-quality presentation of the service +
growth of the company's profitability.
Reduced staff turnover by 20% in the supervisor
group.
Managed work with clients across 6+ international
EDUCATION markets (e.g., MENA, Europe, Asia).
Developed and implemented an internal knowledge
HTEK KNTU, Khmelnytskyi base for the sales team, reducing onboarding time by
Specialty "Finance, banking and insurance" 30% and covering 90%+ key use cases/processes.
2017/2022 Improved cross-functional collaboration with Finance,
Logistics, Technical Support, and R&D.
Khmelnytskyi University of Established regular monitoring and analysis of sales
Management and Law KPIs, which led to a 30% increase in team productivity
Specialty "International Law" and a 50% improvement in forecasting accuracy.
2020/2023 Built a transparent sales project management process
and structured lead handling workflow.

SKILLS
LANGUAGES
Leadership & Team Management
Strategic Thinking & Decision-Making Ukrainian - Native
Critical Thinking & Problem Solving English - Fluent
Communication & Negotiation Skills Russian - Fluent
Adaptability & Time Management
Responsibility & Accountability
Creativity & Process Improvement
Stakeholder & Customer Management

WORK EXPERIENCE

Sales Manager | 2018-2020
This position encouraged me to believe in the projects I offer for sale, enhanced my skills in identifying
product benefits and my ability to provide the most accessible information to customers. I improved
my communication skills with different people and gained the ability to find an individual approach to
them.

"TELESVIT" LLC, KHMELNYTSKYI
Call center specialist| 19.02.2020 - 14.10.2021
Team Lead| 15.10.2021 - 09.02.2023
Head of sales and service sector| 10.02.2023 - 07.06.2024

Responsibilities & Leadership Impact

Led the Sales and Customer Service department, managing a team of 70+ employees, including 7
Team Leaders (inbound & outbound), ensuring alignment with business goals and consistent high
performance.
Developed and executed sales and service strategies to drive revenue growth and enhance overall
customer experience.
Designed and implemented training, motivation, and professional development programs, fostering a
high-performance culture and reducing employee turnover.
Monitored and analyzed key performance indicators (KPIs), making data-driven decisions to optimize
processes and improve operational efficiency.
Drove cross-functional alignment across internal teams to ensure seamless operations and successful
achievement of business objectives.
Ensured strong performance across key metrics, including cross-sales and up-sales, 24/7 contact
center availability (CAR, SL, ASA), and high customer satisfaction (CSAT, NPS).

Leadership & Management Skills

Strong time management and prioritization skills, enabling effective balance between strategic
responsibilities and team leadership.
Ability to quickly respond to non-standard situations and implement efficient solutions under
pressure.
Proven leadership capabilities in team motivation, coaching, and development, creating a productive
and supportive working environment.
Effective conflict resolution and problem-solving skills, maintaining team alignment and fostering
collaboration.

BAS-IP TECHNOLOGY S.R.O.
Sales Team Lead| 17.06.2024 - Present

Responsibilities & Leadership Impact

Led and developed a sales team of 6+ managers (BDM/KAM), ensuring achievement of KPI targets
through structured processes and performance management.
Implemented and optimized sales business processes, improving team efficiency and reducing lead
response time.
Monitored and analyzed sales performance and CRM data, enabling data-driven decisions and
increasing conversion rates.
Established regular meetings, onboarding, and 1:1 feedback processes, improving team productivity.
Coordinated cross-functional collaboration with Finance, Logistics, Technical Support, and R&D,
ensuring smooth operations and achievement of company-wide objectives.