Olha

OLHA SAPUNOVA
PROJECT MANAGER | OPERATIONS & CROSS-FUNCTIONAL DELIVERY
18+ years in international project delivery | PMP | Certified Scrum Master
Alicante, Spain | Remote | English C2 | Ukrainian Native | Russian Fluent
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PROFESSIONAL SUMMARY
PMP-certified Project Manager with 18+ years of experience coordinating cross-functional projects, product launches, international teams and operational processes across Europe and the UK. Strong at bringing structure to complex workflows, translating requirements into clear tasks, coordinating multiple stakeholders, managing priorities and deadlines, and keeping delivery moving from initial request to completed result. Experienced in working across Product, Engineering, QA, Design and Operations, as well as with external partners and clients. Led 100+ integrations and multi-country product launches and worked extensively with distributed remote teams. Looking to apply this project delivery background in a more operational and customer-focused environment, including marketing operations, digital products and international teams.
CORE EXPERTISE
Project & Operations Coordination • Task Management • Prioritisation • Deadline Tracking
Cross-functional Delivery • Product Launches • Requirements & Scope • Quality Control
Distributed / Remote Teams • Product, Engineering, QA & Design Coordination
Process Improvement • Documentation • Reporting • Risk, Dependency & Blocker Management
Client & Stakeholder Communication • Digital Products • Website / Product Delivery
International & Cross-cultural Collaboration • Agile / Scrum / Kanban • Google Workspace
PROFESSIONAL EXPERIENCE
Technical Project Director | Sibstar Ltd
United Kingdom / Remote | 2023–2025
• Coordinated product, client and technical stakeholders for a digital application and related operational and technology initiatives.
• Translated business and partner requirements into clear priorities and actionable delivery work, acting as the primary liaison between clients and technical teams.
• Managed product quality, delivery issues and priorities for the Sibstar app, contributing to a 30% reduction in critical bugs over six months.
• Coordinated communication with UK banks and supported UK/EU grant applications, aligning business objectives, documentation and technical execution.
Vice President of Technology | Bancore Group
International / Ukraine | 2018–2022
• Directed 100+ integrations with financial institutions and e-commerce merchants, coordinating distributed teams, external stakeholders, dependencies, deadlines, risks and launch readiness.
• Coordinated product launches across multiple international markets, including prepaid card programmes launched in five countries.
• Worked across business, product, engineering and operations to structure priorities, resolve blockers and keep multiple initiatives moving toward delivery.
• Maintained PCI DSS Level 1 Service Provider certification for four years through structured documentation, process coordination and cross-team collaboration.
Chief Technology Officer / Project Delivery | MySafePay
Copenhagen, Denmark | 2020–2022
• Coordinated cross-functional Product, Engineering, QA and Design teams across multiple parallel delivery workstreams.
• Turned product and partner requirements into executable delivery plans and coordinated card-product launches within six months.
• Delivered white-label digital solutions for Danish and Maltese markets, achieving 85% client satisfaction and repeat business.
CONSULTING & COMPLIANCE EXPERIENCE
Independent Consultant | Self-employed
Remote | Selected engagements
• Supported SMEs with GDPR compliance and implementation readiness.
• Conducted PCI DSS compliance audits with successful client certification outcomes.
• Delivered structured training and practical guidance to client teams.
RELEVANT STRENGTHS FOR ZEMITS
• Strong coordination of multiple parallel tasks, stakeholders, priorities and deadlines.
• Hands-on experience with international product launches and distributed Europe/UK teams.
• Cross-functional work with Product, Engineering, QA, Design, Operations, clients and external partners.
• Proven ability to turn requests and requirements into clear tasks and follow delivery through to completion.
• Structured approach to documentation, quality control, process improvement and status communication.
• Comfortable working remotely in international, fast-moving environments and adapting quickly to new tools and processes.
ROLE FOCUS
• Project Manager / Operations role coordinating internal workflows, launches and cross-functional delivery.
• International remote environment connecting European and US-facing teams and stakeholders.
• Digital products and customer-focused operations where structure, communication and reliable execution are essential.
• Interested in expanding established project-delivery expertise into marketing operations and the beauty / medical aesthetics technology sector.
EDUCATION & CERTIFICATIONS
Master’s Degree in Linguistics — Donetsk National University | 2000–2005
Project Management Professional (PMP) — Project Management Institute
Certified Scrum Master — Scrum Alliance
LANGUAGES
English — C2 / Proficient | Ukrainian — Native | Russian — Fluent