Анастасія

Anastasiia Teletska
PERSONAL INFORMATION
Address:Kyiv / Ukraine
Phones: [відкрити контакти](див. вище в блоці «контактна інформація»)
(WhatsApp, Telegram, Viber
E-mail:[відкрити контакти](див. вище в блоці «контактна інформація»)
D.O.B.:13.05.1985

OBJECTIVE
PROJECT ASSISTANT (ENGLISH AND FRENCH SPEAKING)

DESIRED SALARY

40 000 – 55 000 UHR

PROFILE

Customer-focused and detail-oriented professional with 7+ years of experience in tourism, customer service, sales, administration and coordination. Experienced in communicating with clients, international partners, suppliers and embassies, handling documentation, bookings and non-standard requests.
At a French tour operator, I worked with French-speaking clients and partners, visa and travel documentation, embassies, bookings and international suppliers. I also have experience in CRM systems, customer communication, problem-solving, deadline management and coordinating multiple requests simultaneously.
Strong communication and organizational skills, attention to detail, empathy and ability to remain calm in challenging situations. Fluent in Ukrainian, with Upper-Intermediate French and experience working in a French-speaking environment.
SKILLS

Customer Support & Client Communication
French-language Communication
Inbound & Outbound Communication
Handling Customer Requests & Complaints
Problem Solving & Non-standard Cases
International Customer & Partner Communication
Documentation Management
Shipment / Travel Logistics Coordination
CRM & Database Management
Microsoft Office & Excel
Request & Deadline Management
Coordination with Internal Teams & Suppliers
Invoices, Contracts & Financial Documents
Process Follow-up & Administrative Support
WORK EXPERIENCE
2007–2008 — French Tour Operator «Evolution voyages», Кyiv
Visa & booking specialist
Prepared and checked visa and travel documentation, ensuring accuracy and completeness.
Communicated with embassies and consular representatives regarding visa procedures and required documents.
Managed hotel, flight and transfer bookings.
Coordinated travel arrangements with international partners and suppliers.
Communicated with French-speaking clients and partners.
Maintained booking information, documents and spreadsheets.
Monitored deadlines and followed up on pending documents and requests.
Provided administrative support throughout the travel preparation process.
2010–2014 — ТОВ «Rendez Vous», Київ
Tourism Manager / Head of Travel Department
Coordinated international travel arrangements, bookings and related documentation.
Communicated with clients, hotels, airlines, transfer providers and other suppliers.
Prepared travel offers, calculations and supporting documents.
Managed customer information and bookings in CRM systems.
Coordinated multiple requests and deadlines simultaneously.
Followed up with partners and suppliers to ensure timely delivery of services.
2016–2018 — ONOVO Dendra Hotel 4, Кyiv
Head of Sales in Conference Department
Organized and coordinated corporate conferences, business meetings and events from initial request to completion.
Coordinated event logistics, including venues, accommodation, catering, coffee breaks, transportation and leisure programs.
Communicated with corporate clients, event participants, suppliers, contractors and partners.
Prepared budgets, cost calculations, invoices, contracts and commercial proposals.
Coordinated multiple suppliers and service providers and monitored deadlines.
Prepared presentations and other materials for corporate clients.
Coordinated the work of employees involved in event organization.
Monitored the quality and timely delivery of services.
Resolved operational issues during event preparation and implementation.
2024 — LLC «Electrobro», Кyiv
Sales Manager / Head of Sales Department
• Active sale of the company's product; Implementation of the established sales plan; Outgoing calls to a "warm" customer base; Processing of incoming calls; Informational support of involved clients; Work in CRM and related applications
2025–2026 — Ukrainian-French Kindergarten and School «Rikiki», Кyiv
French-Speaking Preschool Teacher
• Conducted daily educational activities in French for preschool children in a Ukrainian-French kindergarten. Fostered children's communication, creativity, and early learning skills. Collaborated with parents and colleagues to support children's progress.
INTERESTS and PERSONAL QUALITIES
Tourism and travel
Reading
Curious and eager to learn
Stress-resistant and adaptable
Responsible and organized
Positive attitude and good sense of humor
EDUCATIONА
2002–2007 — Kyiv National University of Culture and Arts
Master’s Degree in International Tourism Management
2006 — DELF National Diploma in French Language

LANGUAGES
Ukrainian — Native
Russian — Native
French — Upper-Intermediate (B2)
English — Intermediate (B1)

ADDITIONAL SKILLS
CRM systems, Microsoft Office, Excel, Canva, Figma; client communication, process organization and coordination, documentation management