Артем

Artem Malyushenko
Kharkiv, Ukraine
birth date: 17.05.1995
phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
email: [відкрити контакти](див. вище в блоці «контактна інформація»)

CAREER OBJECTIVE
I am seeking employment with a logistic company as a Logistics Coordinator where I can use all my skills and
professional experience.

EDUCATION
Kharkiv State Academy of Physical Culture
Bachelor`s degree in Sport Management and Single Combat, 2012-2017.

Series of trainings in Premier Palace Hotel Kharkiv*5, 2015-2017
“Secrets of communication on the phone”, “Loyalty programs”, “Adaptation”, “Hospitality and standards of
service”, “Working without conflicts is the way to success”, “The golden rules of international etiquette”.

Lobster Ink professional trainings in Emerald Palace Kempinski Hotel 2018 - 2020
“A blended approach to improved Guest satisfaction”, “Creating brand ambassadors from day one”,
“Destination: Service excellence”.

PROFESSIONAL EXPERIENCE
Logity/ transportation company
Freight broker, dispatcher and accounting, Sep 2020 – Sep 2026

• Load brokerage
• Tracking and communication
• Billing and paperwork
• Dispatching
• QA

Emerald Palace Kempinski Hotel 5* Dubai, UAE
Concierge, Sep 2018 – May 2020
• Arranged transportation for business services and entertainment
• Answered guest inquiries regarding the city and local events and attractions
• High degree of organization while handling multiple requests and inquiries
• Worked with a variety of customers, some of which were high profile, while always respecting their privacy and
working at the highest level of professionalism
• Recommended dining options and activities and made reservations for guests.
• Maintained file on referral contacts, transportation services, area events, etc.
• Adhered to and ensured that standards and hotel policy were observed at all times.
• Acted as travel consultant, social advisor, personal assistant and expeditor of personal and business matters.

Premier Palace Hotel Kharkiv*5, Kharkiv, Ukraine
Receptionist/Concierge, Sep 2017 – Sep 2018
• Selling hotel rooms and making bookings; cross-selling
• Guest greeting, check-in/check-out, required documentation preparation
• Operating with OPERA PMS v5 (Hotel Management System); cashiering, invoicing and payment control
• Managing rooms availability and readiness to check-in
• Co-operation with other departments and follow-up on their implementation of inquiries
• Prompt resolving guest complains; VIP-guests managing
• Provide to the guests all the information about hotel services and benefits; assistance in guest recreational
activities and implement different guest requests
• Organization of transfers for residents and non-residents of the hotel

Premier Palace Hotel Kharkiv*5, Kharkiv, Ukraine
Bellman, Sep 2015 - Sep 2017
• Guest greeting and assisting with their bags and luggage; escorting guests to their rooms
• Informing guests of hotel rules, rooms and hotel amenities
• Providing an efficient luggage storage, delivery and collection service (including group luggage)
• Delivering faxes, messages, purchases, packages and flowers to guests rooms and other offices
• Help foreign guests in translation from Russian and Ukrainian into English

Druzhba 78 Hockey camp, USA-Canada
Hockey coach assistant, 2012-2015
• Transfers and residence management for Ukrainian teams and single players in the U.S. and Canada
• Scheduling classes for children and adults for groups of 15-25 people
• Conducting skill trainings on the ice and general physical trainings on the ground

ADDITIONAL SKILLS
Languages:
• English – Upper Intermediate
• Russian and Ukrainian – native speaker

Experienced in working under pressure in a quick paced fast-moving environment. Able to be an integral member
of a team, and can follow instructions and also have a willingness to learn. Good organization and time
management skills.