Яна

PROFESSIONAL SUMMARY

With five years of experience in trade and sales, I bring strong customer service skills and problem-solving skills to the role of customer assistant. I succeed in balancing aesthetics and functionality and strive to explore opportunities in graphic and interior design, tourism management and sales consulting. My adaptive nature and commitment to achieving goals make me a valuable addition to any team. I am thrilled to be able to apply my diverse skill set to positively impact your organisation.

EMPLOYMENT HISTORY

6 FEBRUARY 2023 – 27 JUNE 2023
ROOM ATTENDANT, HYATT REGENCY LONDON-THE CHURCHILL – LONDON, ENGLAND
As a Room Attendant, my role is to:
• I am responsible for cleaning and organizing rooms while maintain cleanliness in guest rooms.
• I am promptly address guest requests, ensuring a personalized and enjoyable experience.
• Also I am reporting maintenance issues to Housekeeping management.
• This proactive approach contributes to the overall quality and functionality of the rooms, enhancing the satisfaction of our guests.

PUBLIC AREAS ATTENDANT
As a Public Areas Attendant, I'm dedicated to maintaining:
• I go beyond routine cleaning to promptly address guest requests. The cleanliness and welcoming ambiance of shared spaces.
• I am ensuring a positive environment, communication is crucial
• I am report maintenance issues promptly to Housekeeping management,
• I contributing to the overall guest experience and the establishment's reputation.

LAUNDRY SERVICE
As a Laundry Service:
• My focus is on maintaining fresh and impeccably clean linens for guest rooms.
• I am efficiently to do the laundry process, ensuring timely washing, drying, and folding or pressing of linens.
• I prioritize quality, aiming for high standards in linen care to uphold the establishment's commitment to excellence.
• Communication with Housekeeping management is key to promptly address any equipment issues or maintenance requirements, contributing to the smooth operation of the laundry service and enhancing the overall guest experience.

30 JUNE 2022 – 1 DECEMBER 2023
CUSTOMER ASSISTANT, MINIMARKET-FOOD-SHOP – CHISLEHURST, ENGLAND
As a Customer Assistant:
• I'm responsible for maintaining a clean and organized store environment.
• In addition to routine cleaning and shelf organization, I actively assist customers and colleagues with orders and deliveries. This includes ensuring well-stocked and neatly arranged shelves for an appealing shopping experience.
• Customer interaction is a priority, as I provide guidance on product selections and address inquiries.
• Collaborating with colleagues on orders and deliveries fosters a cohesive team environment, contributing to overall efficiency and customer satisfaction.

1 JUNE 2020 – 1 MARCH 2022
SALES CONSULTANT, PREZENT BOUTIQUE – RIVNE, UKRAINE
As a Sales Consultant:
• I guide clients in choosing from a diverse range of goods, including popular perfumes, cosmetics, handmade soaps, toys, paintings, and bags.
• My focus is on creating a personalized shopping experience, understanding clients' preferences, and maximizing sales.
• I excel in the art of gift wrapping and ensuring an appealing display of our varied stock.
• I am efficiently handling transactions, maintaining store cleanliness, and responding to customer requests are integral to my role.
• As a representative of popular and new brands, I stay informed to introduce customers to exciting products, enriching their shopping experience with uniqueness and quality.

7 JULY 2021 – 1 JANUARY 2022
MANAGER OF TOURISM, PRESTIGE TOUR – RIVNE, UKRAINE
As Tourism Manager:
• I've focused on developing diverse international tours. This role involves creating detailed tour forms, submitting comprehensive reports, and tailoring itineraries to meet individual client requests.
• Crafting personalized travel experiences requires a deep understanding of destinations and cultural nuances.
• Administratively, I've been responsible for creating accurate tour forms, crucial for internal organization and client communication.
• Additionally, I've submitted detailed reports to assess the success and impact of our tourism initiatives, identifying areas for improvement.
• My role has also extended to developing domestic tours, showcasing the beauty of local attractions.

18 FEBRUARY 2024 – 29 APRIL 2025
CUSTOMER ASSISTANT, MORRISONS – ORPINGTON, ENGLAND
As a Customer Assistant:
• Tills and Self-Checkouts efficiently, ensuring fast and accurate transactions during busy hours and always maintaining the cleanliness of the working places.
• Assisted customers with purchases, refunds, product queries, and complaints, providing friendly and attentive service. Assistance to clients with disabilities, the elderly or children.
• Kiosk operations, including handling tobacco, lottery sales, and customer service requests with care and compliance.
• Deliveroo and Click and Collect online orders: picked, packed, and prepared items for external delivery with speed and accuracy. Maintained constant communication with drivers, managers, and customers to ensure smooth coordination of deliveries and order fulfillment.

12 SEPTEMBER 2025 – 23 DECEMBER 2025
VISUAL MERCHANDISER, GOLDI – RIVNE, UKRAINE
As a Visual Merchandiser:
• I am responsible for creating and maintaining attractive displays, constructions, and mannequins in line with brand standards, enhancing the customer experience and maximising sales, and regularly updating them according to new collections, promotions, seasonal changes, and stock availability.
• Organise and zone products within the store, ensuring visual consistency across all areas I analyse product placement and adjust layouts to improve visibility and sales performance.
• I collaborate with the team to implement visual guidelines and maintain a cohesive store concept.
• I am responsible for ordering, receiving, assembling, and disassembling display constructions and mannequins, prepare photo reports and documentation in case of damage, defects, or missing items, and organise the return of constructions and mannequins to the warehouse.
• I assemble and style displays, constructions, and mannequins, ensuring proper garment presentation, and handle repairs or replacements if they are damaged or missing parts.
• Prepare items for display by checking clothing and underwear for defects, steaming garments, and documenting any damaged, defective, or stolen items.

CUSTOMER ASSISTANT
As a Customer Assistant:
• I efficiently and responsibly process transactions at the till, including cash and card payments, and perform daily cash balancing, ensuring accuracy and a smooth workflow, while managing returns and exchanges in accordance with store policies.
• Assist customers with product selection, providing support and responding to enquiries.
• Maintain a clean and organised shop floor, ensuring products are properly stored and well-stocked.
• I work closely with the team to maintain high standards of customer service and store operations.
• I process online and internal store orders, ensuring full documentation, order preparation, and printing of relevant documents, as well as receiving deliveries and organising outgoing transfers between stores.

INTERIOR DESIGNER
As an interior designer:
• I am an aspiring interior designer. I skilfully design functional and attractive residential spaces, and I am keen to develop further in this profession.
• Skilled in understanding and accurately interpreting technical briefs from interior designers, translating their concepts, specifications, and requirements into detailed and visually accurate 3D visualisations.
• Skilled in creating 3D models from scratch, including detailed texturing and materials to achieve realistic results.
• Experienced in developing technical documentation for residential interiors, including 2D/3D plans, layouts, technical notes, specifications, and explanatory information.
• Continuously developing my professional skills through design courses and webinars, expanding my knowledge of residential, commercial, and exterior design while actively building professional connections within the interior design industry.

SKILLS

• Autodesk 3Ds Max.
• Chaos V-Ray render.
• Chaos Corona render.
• Autodesk AutoCAD.
• Autodesk ArchiCAD.
• Microsoft Word.

• Microsoft Excel.
• Microsoft PowerPoint.
• Adobe Photoshop.
• Adobe Illustrator.
• Adobe InDesign.

SKILLS

• Attention to detail.
• Ability to multitask.
• Development of the Company’s Style.
• Problem-Solving and Critical Thinking.
• Communication Skills.
• Cybersecurity Awareness.
• Adaptability and Continuous Learning.
• Creativity.

• Time management.
• Strong organizational skills.
• Marketing and Sales.
• Typography and Layout Design.
• Communication and Collaboration.
• Organizational and Planning Abilities.

EDUCATION

RIVNE, UKRAINE-Rivne Professional College of Economics and Business.

September 2018-2022 January-Graduated.

Diploma Junior Specialist, Sphere of service specialty Tourism. Professional qualification 3414 tourist service specialist.

RIVNE, UKRAINE-Course from Decide.dds.

June 2026-2026 September-Completed.

Interior Designer.

RIVNE, UKRAINE-Computer Academy STEP.

December 2022-2022 September-Completed.

Graphic Designer.

July 2025-2026 March-Completed.

Interior Designer.

LANGUAGES

Ukrainian l Native

Russian l Proficient

English l Intermediate (CEFR)