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Vladislav Hlushakov
Financial Markets — Sales, Retention & Operations
[відкрити контакти](див. вище в блоці «контактна інформація») • Telegram: @leonwon0 • Mykolaiv, Ukraine • open to remote / relocation
SUMMARY
Five years in sales and client retention across international financial markets, most recently leading a team of six inside a brokerage that worked with stock, crypto and forex clients across Israel, the US, Europe and Asia. The part of the job that always came easiest was the analytical side — tracking KPIs, building dashboards, reading client behavior for patterns that don't add up.
EXPERIENCE
Sales Manager — Brokerage Company, RemoteDec 2025 – Jun 2026
• Ran the full sales cycle for financial products, from first contact through closing and ongoing retention.
• Consistently ranked among the top 3 performers on the team.
• When the company shut down, the team lead personally offered me a role elsewhere based on how I'd performed.
Sales Manager → Team Lead of Retention — NDA, RemoteSep 2023 – Sep 2025
• Took over a team of six after being promoted to Team Lead in March 2025, selling and retaining stock, crypto and Web3 clients across four continents.
• Watched KPIs and trading activity daily across the team, so unusual drops or spikes in conversion, call volume or ROI got caught early instead of at month end.
• Revamped the pricing strategy for the existing client base, lifting average revenue per user by around 15% without increasing churn.
• Scaled the retention department from zero to 12 specialists, building a 24/7 three-shift model across 4 high-value client profiles with no downtime.
• Automated payroll and reporting across crypto networks (TRC20, ERC20) and fiat channels, cutting admin time roughly in half and letting the team run independently.
• Went through recorded sales calls looking for mistakes or odd patterns, then coached reps on fixes.
Sales Team Lead — Retention, Pricing, Payroll — Content Platform, RemoteAug 2022 – Apr 2023
• Adjusted pricing strategy to get more revenue out of the same client base.
• Grew the team from scratch to 12 people managing four model profiles, running a three-shift schedule per profile for round-the-clock coverage with no downtime.
• Automated and systematized processes enough that the team started running independently, without needing constant oversight.
• Ran payroll start to finish, including paying people out in cash, by bank transfer or in crypto depending on the arrangement.
Client Manager / Sales Manager — ForexClub, Mykolaiv, UkraineMay 2021 – Nov 2021
• Worked cold outreach and inbound leads, walking new clients through trading instruments and account types until they opened an account.
• Kept an existing client portfolio engaged, focused on repeat deposits and long-term retention through the CRM.
• Managed the entire sales cycle independently, from the first cold call through closing and later retention.
SKILLS
Hard skills: KPI & ROI tracking, data and pattern analysis, financial reporting, payroll (multiple crypto networks), stock market, crypto & Web3, payment systems, retention strategy, Excel / Google Sheets, CRM systems, dashboards, 1C, Slack
Soft skills: team leadership, coaching & feedback, planning & forecasting, cross-cultural communication
Languages: Russian (native), Ukrainian (fluent), English (upper-intermediate)