Adriana

Adriana
Rashidova
Education

2018-2022 Lviv State University of Internal Affairs

Contacts Work Experience

[відкрити контакти](див. вище в блоці «контактна інформація») (Telegram,
2020-2021 Insurance Company "Kniazha Vienna Insurance
WatsApp, Viber
Group"
Insurance agent
[відкрити контакти](див. вище в блоці «контактна інформація»)
Consulting on insurance products. Identifying client needs and selecting solutions.
Issuing insurance policies. Negotiating and supporting clients. Handling insurance
claims. Meeting and exceeding sales targets.

Languages 02/2021-01/2022 Pin-Up Global

Technical Support Operator (Online Chat)

Ukrainian native Customer consultation on the company's product, assisting clients with website

Russian native navigation, resolving client issues related to the company's product, providing update
information on products and company promotions, and establishing long-term
English intermediate
relationships with clients.

01/2022-01/2024 Pin-Up Global

Skills Supervisor customer support

Assisting operators in joint work discussions, monitoring (identifying and collecting

Microsoft Office Communicativeness information from operators) and relaying information regarding project issues to
relevant departments: financial, IT (Sos), L2 (technical), moderating corporate social
CRM Punctuality
media and other internet resources where the company brand is mentioned, timely
Webim chat Goal-Oriented
communication of necessary information (updates) to operators, monitoring the
Sender Critical Thinking
current flow of clients, and providing a written report at the end of each shift.
Jira & Confluence Resilience
Slack Teamwork

Trainings
Multitasking

Customer orientation Effective Communication with Clients
Customer Typology Handling Objections