Маріанна

MARIANNA BAIBEKOVA

CONTACT PROFILE
Motivated and detail-oriented professional with over 10 years of
[відкрити контакти](див. вище в блоці «контактна інформація») experience in administrative and client-facing roles. Strong
communication, problem-solving, and organizational skills with the ability
[відкрити контакти](див. вище в блоці «контактна інформація»)
to manage multiple tasks efficiently. Reliable, adaptable, and committed
Odesa, Ukraine to delivering high-quality results.

PROFESSIONAL E X P E R I E N C E
Underwriting Operations Specialist (Submission Team, U.S. Merchants)
SKILLS Encompay Inc. Feb 2025 - June 2026
· Managed the preparation and submission of client application packages
CRM Systems and supporting documentation.
· Reviewed documentation for accuracy, completeness, and compliance
Microsoft Office with company requirements.
Communication · Communicated with clients via email to support account processing and
resolve inquiries.
Problem Solving · Performed account reviews using internal databases and systems to
Attention to Detail verify information and identify potential issues.
· Maintained accurate client records and documentation within the CRM
Customer Service system.
Cross-functional Teamwork
Customer Service Specialist
Generative AI Tools Independent Contractor Jan 2022 - Nov 2024
· Managed customer inquiries across phone, email, and online chat,
delivering timely and professional assistance.
LANGUAGES · Provided accurate product and service information and guided
customers through relevant policies and procedures.
English (Upper Intermediate, B2+) · Investigated and resolved customer complaints and complex service
issues while adhering to company standards.
Ukrainian (Native)
· Collaborated with cross-functional teams, including warehouse and
Russian (Fluent) technical support, to resolve customer issues and ensure effective
solutions.

E
· DUCATION

Bachelor of Culture Studies 2006 - 2010
Major: Documentation Management and Information Services
Rivne State University of Humanities