Farida

Farida Mammadova Professional Summary
Promo Manager with experience in iGaming and a
strong interest in Product Management. I work
with Jira, CMS, Backoffice and Analytics, Figma,
coordinate promotional initiatives, create tasks for
design and analyze bonus performance. I also
participate in A/B testing, work with cross-
functional teams and help identify and resolve
product-related issues. My previous experience in
Quality Control has strengthened my analytical
thinking, attention to detail and ability to work with
complex processes. I’m looking to grow into a
Junior Product Manager / Product Manager role
and take on more product-focused responsibilities.

Professional Experience
Promo Manager | Evoplay | January 2026 - Present
I work with promotions and bonuses for a popular
iGaming product. Daily work involves Jira, CMS,
Backoffice and Analytics, as well as organizing
promotional tasks, preparing briefs for designers and
reviewing bonus performance based on requests
from the Media Buying team. I also take part in A/B
tests and communicate with Product Managers and
Contacts other teams. I help explain requirements, check that
promotions are implemented correctly and find
[відкрити контакти](див. вище в блоці «контактна інформація») problems that may need product changes. I also help
improve promotional processes by using data and
@normajiinii - Telegram user needs.
Quality Control Manager | Evoplay | 2024 - 2025
[відкрити контакти](див. вище в блоці «контактна інформація»)
I checked the quality of Customer Support operators’
Kyiv work and looked for mistakes in their tasks. I
reviewed customer requests, reports and basic
analytics to find common problems. I gave feedback
to the team and explained how they could improve
Education their work. This role helped me develop my analytical
skills, attention to detail and communication skills. I
also learned how to find problems in processes and
O. O. Bogomolets National Medical suggest simple ways to improve them.
University
Customer Support Specialist| Evoplay | 2023 - 2024
2018 – 2021 | Faculty 225, Medical
Psychology I provided support to customers and helped them
resolve questions related to the website, accounts
Kyiv National University and technical issues. I handled different types of
2022 – 2023 | Faculty 053, Psychology requests, investigated problems and looked for
suitable solutions while following internal
procedures. I also communicated with other teams
Key Skills when an issue required additional investigation or
technical support. This role helped me develop
strong problem-solving and communication skills, as
• Analytical Thinking; well as a better understanding of user needs and
• Problem Solving; common product issues.
• Attention to Detail;
• Task Managment; Site Manager | Pin-Up | 2023
• Cross-functional Collaboration; I helped users with basic questions and problems
• Communication; while using the website. I learned how the website
• A/B Testing; worked and helped users with common technical
issues at the user level. I also made sure tasks were
• Data Analysis;
completed on time and followed the company’s work
• Process Improvement; requirements. This role helped me improve my
• User-focused Thinking; communication skills, learn how to understand user
• Jira; problems and work with different types of requests.
• CMS & Backoffice.