Юлія

Yuliia Lahuta Front Office / Guest Experience /
Reservations
Front Office & Guest Services professional with experience in hotel reception,
Personal details reservations and customer support. Experienced in working with Booking.com and
Airbnb, handling guest inquiries, booking modifications and resolving guest issues.
Comfortable working with international guests in fast-paced environments. Fluent
Yuliia Lahuta in Ukrainian and Polish, with professional working proficiency in English.

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Education
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1817DE Alkmaar Bachelor’s Degree in International Trade & Oct 2015 - Jun 2020
International Relations
March 8, 1998 Andrzej Frycz Modrzewski Cracow University, Cracow

Skills Employment
Front Desk & Guest Services Receptionist Mar 2019 - Nov 2020
FriendHouse Apartments, Cracow
Booking.com & Airbnb Worked with Booking.com and Airbnb reservation systems.
Processed reservations and booking modifications.
Check-in / Check-out
Responded to guest inquiries by phone, email, and in person.
Guest Issue Resolution Assisted international guests during their stay.
Resolved guest issues quickly and professionally.
Email & Phone Communication
Client Happiness Manager Jun 2022 - Apr 2024
Multitasking & Time Management GoIT (Polish Department), Remote
Managed over 400 customers simultaneously.
Working with International Guests Provided customer support via email and chat.
Resolved complex customer issues.
Languages Worked with CRM systems.
Collaborated with different departments.
Maintained high customer satisfaction.
English
Financial Consultant Jan 2021 - May 2022
Polish PUMB Bank, Remote
Assisted customers with financial services.
Ukrainian
Managed customer accounts and documentation.
Dutch Solved customer requests and complaints.
Maintained accurate customer records.
Delivered excellent customer service.
Hobbies
Email & Chat Support Specialist Jun 2024 - Jun 2026
Pluripharm Groep B.V., Alkmaar
Photography
Worked in a fast-paced environment.
Maintained accuracy and organization.
Qualities Collaborated with team members.

Hostess May 2018 - Oct 2018
Customer-oriented
Delaney’s Irish Pub & Grill, USA
Empathetic Welcomed and greeted guests in a friendly and professional manner.
Organized reservations and waiting lists.
Responsible Escorted guests to their tables.
Coordinated seating during busy hours.
Adaptable