Татьяна

TETIANA KORBANIUK
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @tkorbaniuk | Phone/WhatsApp: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація») | Location: Dnipro, Ukraine

People Operations Manager | Recruitment Team Lead

SUMMARY

People & Operations leader with 12+ years of experience in Recruitment and Talent
Acquisition and 10+ years in team and people leadership within tech businesses.
Experienced in building, scaling, and transforming people, recruitment, and operational
functions across outsourcing companies, outstaffing businesses, and agencies.

Strong expertise in People and Recruitment Operations, process design and optimization,
team development, performance management, analytics, automation, and AI. Proven track
record of building functions from scratch, redesigning existing processes, introducing
structured and measurable operating models, and leading teams of up to 15 direct reports
and cross-functional structures of up to 30 people.

KEY SKILLS
● Employee Lifecycle | Onboarding & Adaptation | Performance Management |
Engagement & Pulse Surveys | Development | Offboarding
● Hiring Strategy | Recruitment Operations | C-Level Hiring | Hiring Manager
Partnership
● Team Management & Development | Cross-functional Leadership | Performance &
KPI Management
● Process Audit, Design & Optimization | Operational Transformation |
Cross-functional Workflows
● People & Recruitment Analytics | KPIs & SLAs | Dashboards & Performance
Reporting
● ATS Implementation & Optimization | Automation | AI-powered Workflows

PROFESSIONAL EXPERIENCE
ReTech | Recruitment Technical Agency
Head of Operations (contract-based role) | Nov 2025 – Oct 2026

Led cross-functional operations across Recruiting, Sourcing, Outreach, and Account
Management, with an operational scope of up to 30 people.

● Redesigned recruitment and operational processes following an end-to-end audit,
addressing bottlenecks, unclear ownership, cross-functional handoffs, and delivery
workflows.
● Built the Outreach function from scratch, establishing team structure, roles,
workflows, quality standards, reporting, and candidate management processes;
achieved a 65–70% candidate reply rate.
● Introduced SLAs, KPIs, dashboards, and performance reporting to improve visibility
into recruitment delivery, team performance, client operations, and process
bottlenecks.
● Strengthened team and performance management through clear ownership,
performance expectations, 1:1s, team syncs, reporting routines, and structured
cross-functional collaboration.
● Redesigned Account Management and client delivery workflows, introducing service
standards, performance tracking, and structured collaboration between Account
Management and Recruitment.
● Implemented AI and automation across recruitment operations, including outreach
workflows, AI-supported call summaries, and candidate evaluation, reducing manual
work and improving process consistency.
● Delivered a roadmap for further operational and organizational development after
implementing the core process and management changes.

CHI Software | IT Outstaffing & Outsourcing Company
Head of Recruitment Department | Aug 2021 – Oct 2025

Led the Recruitment function and a team of 12+ recruiters and sourcers, partnering directly
with the CEO and hiring managers across the business.

● Developed and executed the recruitment strategy, optimizing hiring processes, team
structure, sourcing approaches, and recruitment delivery across multiple markets.
● Built and developed a 12+ person Recruitment team through structured onboarding,
1:1s, performance management, mentoring, individual development plans, and
regular team surveys and pulse checks.
● Implemented and optimized the ATS, recruitment automation, analytics, and KPI
framework, improving process transparency and enabling data-driven performance
management.
● Built structured sourcing and talent pool practices, including a dedicated Sourcer
role and internship program to strengthen recruitment pipelines.
● Partnered directly with the CEO and hiring managers on workforce needs,
recruitment priorities, process improvements, and complex and C-level hiring.
● Managed end-to-end recruitment operations, continuously improving workflows,
team collaboration, reporting, and hiring effectiveness.

KPS | IT Outstaffing & Outsourcing Company
Recruitment Team Lead | People Operations Manager | Dec 2020 – Aug 2021

Managed People Operations processes across a company of ~100 employees, including 1:1s,
onboarding, adaptation, performance reviews, and offboarding.

● Developed and improved HR policies and processes, leveraging employee feedback
and HR analytics to identify areas for improvement.
● Led a team of 3 recruiters, managing recruitment delivery, team performance,
development, and day-to-day operations.
● Standardized recruitment processes and implemented ATS and automation tools,
improving workflow consistency and recruitment operations.
● Acted as a key point of contact for clients and hiring managers, aligning hiring needs,
expectations, and recruitment delivery.

A-HR.pro | Recruitment Agency
Head of IT Recruitment (project-based role) | May 2020 – Dec 2020

Key Achievements & Responsibilities
● Built the IT recruitment function from scratch, setting up remote workflows and
scalable hiring strategies.
● Hired, trained, and led a team of 6 IT Recruiters & Sourcers, improving delivery on
senior & niche tech roles.
● Developed training programs, process manuals, and reporting templates to
standardize operations.
● Systematized data collection, client databases, and internal resources for consistent
analytics and training.
● Introduced stand-ups, 1-to-1s, and feedback loops, boosting collaboration and
efficiency.
● Contributed to company policies: recruiter compensation system, documentation
standards, and employer branding.
● Acted as strategic advisor to management on talent acquisition best practices.

Indigo Tech Recruiters | International Recruitment Agency | Jan 2014 – Apr 2020
Recruitment Team Lead | Account Manager | Sept 2015 – Apr 2020

Key Achievements & Responsibilities
● Led and mentored a team of 7 IT Recruiters & Sourcers, ensuring delivery aligned
with client needs.
● Built and documented full-cycle recruitment processes, raising quality and
consistency.
● Achieved 5:1 CV-to-offer ratio and closed 3–5 Senior/C-Level roles monthly across
industries.

● Reduced time-to-hire to 30–55 days, improving client satisfaction and delivery
speed.
● Directed recruitment delivery for multiple accounts, managing priorities, timelines,
and quality.
● Acted as primary client contact, building long-term partnerships and ensuring
transparency.
● Provided market insights: salary benchmarks, time-to-fill forecasts, talent
availability.
● Established proactive lead generation workflows, stabilizing client pipeline.
● Developed team performance through 1-to-1s, retrospectives, and skill-building
sessions.
● Onboarded and coached new recruiters, accelerating ramp-up and sourcing
capabilities.

Head of Lead Generation Team | Jul 2019 – Jan 2020
● Managed and mentored a lead generation team, aligning outreach with business
goals.
● Launched 8 outbound campaigns (Ukraine & US), building a database of 1,500+
qualified leads.
● Planned and tracked multi-channel campaigns with A/B testing and segmentation.
● Conducted C-Level market surveys to support salary benchmarking and employer
branding.

Recruitment Consultant | Jun 2014 – Sept 2015
● Managed full-cycle IT recruitment for startups, product companies, and global
businesses.
● Closed 2–3 senior, lead & C-Level vacancies monthly in Ukraine and the EU.
● Achieved 5–7 CV-to-offer ratio on complex technical roles.
● Supervised 1–2 researchers and coached junior recruiters in sourcing best practices.

Talent Sourcer | Jan 2014 – Jun 2014
● Conducted proactive sourcing and market mapping for tech roles across Ukraine.
● Built pipelines of 1,500+ JavaScript and 700+ Java developers.
● Reduced time-to-source by creating a structured, qualified talent pool.

TRAINING & SPEAKING EXPERIENCE
ReTech | 2025 – 2026
Designed & delivered internal training on Written Business Communication and AI Tools &
Practical AI Usage.

CHI Academy | Aug 2021 – Aug 2025
Authored & delivered IT Recruitment Course; mentored students & professionals.

Skill.camp | Jun 2020 – Dec 2020
Led webinars on IT recruitment, sourcing, and data-driven hiring.

Indigo Tech Recruiters | Sept 2015 – Apr 2020

LANGUAGES
English - Upper Intermediate (B2)
Ukrainian - Native

EDUCATION
Ukrainian State Chemical Technology University, Dnipro

ADDITIONAL EDUCATION
Team Management (CHI SW, 2025), Management of IT Recruiters (2016)
AI Tools (CHI SW, 2024), Prompt Engineering (CHI SW, 2024)
IT-Recruitment: Dive into Technologies (2015), Tech Recruiting (2013)