Єлизавета

Yelyzaveta Zhuchenko
Project Coordination | Operations Professional | Process Improvement | Stakeholder Management
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Vinnytsia, Ukraine Linkedin

SUMMARY
Project coordination and operations professional with 1.5 years of experience at PwC, supporting international teams
across project administration, billing coordination, risk-related processes, and operational improvement. Experienced
in standardizing workflows, developing process documentation, creating tracking tools, and facilitating onboarding and
knowledge transfer. Skilled in stakeholder communication, deadline management, and coordinating operational requests
across teams.
I also bring 2 years of experience in English language teaching, with strong communication and training skills

EXPERIENCE
Associate 2 Project Coordinator PwC Lviv SDC Sep 2026 - present
• Established a structured support model for stakeholders and requestors, defining responsibilities, communication
channels, and standardized workflows.

• Identified process inefficiencies and implemented improvements to enhance operational transparency, consistency,
and reliability.

• Developed and maintained process documentation, including manuals, checklists, onboarding materials, meeting
templates, and video instructions to support standardization and knowledge sharing.

• Facilitated the onboarding of new managers and colleagues by providing process guidance, explaining responsibilities,
and supporting their integration into existing workflows.

• Established backup arrangements and coordinated knowledge transfers for 2 colleagues to ensure business continuity
and uninterrupted operational support.

• Created and maintained tracking tools to monitor request statuses, deadlines and overall task progress.

• Coordinated the resolution of operational backlogs by aligning priorities, engaging relevant stakeholders, and
proactively following up on outstanding requests.

• Collected and analyzed feedback from 10 stakeholders to identify improvement opportunities and assess the
effectiveness of existing processes.

Junior Project Coordinator PwC Lviv SDC Apr 2025 - Sep 2026
• Coordinated administrative and operational activities for international professional services projects, ensuring accurate
and timely completion of requests.

• Provided day-to-day support to managers, stakeholders, and requestors by processing requests, collecting information,
monitoring approvals, preparing documentation, and following up on pending actions.

• Supported project setup and maintenance, including internal acceptance procedures, contract-related documentation,
invoice preparation, working-hours transfers, and project information updates.

• Assisted with risk-related administrative processes, ensuring compliance with internal requirements and approval
procedures.

• Maintained regular communication with international teams, managers, stakeholders, and approvers to clarify
requirements, provide updates, and resolve outstanding matters.

• Managed multiple projects and requests simultaneously, prioritizing tasks and monitoring deadlines to ensure timely
delivery.

• Maintained accuracy, confidentiality, and compliance when handling internal documentation and operational
processes.

Englishdom Mar 2023 - Dec 2024
English Teacher

• Delivered individual English lessons to children and adults with different proficiency levels and learning objectives.

• Explained complex concepts in a clear and structured manner, adapting communication style to different audiences and
learning preferences.

• Developed strong communication, presentation, and stakeholder management skills through regular interaction with
students and parents.

Justschool Sep 2022 - Feb 2023
English Teacher

• Monitored student progress, provided feedback, and adjusted learning approaches to support continuous development.

• Fostered student confidence and motivation through effective coaching, mentoring, and continuous support.

EDUCATION
Kharkiv National Aerospace University "Kharkiv Aviation Institute" 2019 - 2024
Master’s Degree in Applied Linguistics

ADDITIONAL TRAINING
• Business Communication in English — Prometheus

• Multitasking and Time Management — Online Course

• Graphic Design — Online Course

CORE EXPERTISE
Project Coordination | Training & Onboarding | Knowledge Management | Stakeholder Management | Process Improvement
| Operations | Communication

PROFESSIONAL STRENGTHS
Ownership & Accountability | Proactive Problem Solving | Strong Communication Skills | Process-Oriented Mindset |
Adaptability | Relationship Building | Organization & Prioritization

SYSTEMS & TOOLS
Microsoft 365 | Salesforce | Adobe Illustrator | AI Productivity Tools | Figma

LANGUAGES
English
B2

Ukrainian
Native