Boris

BORIS BRYGIN
SENIOR SALES & CONTACT CENTER DIRECTOR | FINANCIAL & TELECOM
High-impact Sales Leader with 10+ years of proven success establishing and scaling
high-velocity contact centers and financial brokerage hubs across Israel and Europe.
Expert at bridging top-line revenue execution with operational optimization: revamping
sales funnels, CRM architectures, quality assurance (QA), and leading high-performing
international sales teams to exceed multi-million quotas.

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EXPERIENCE
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Kyiv, Ukraine (Legal Long-Stay)
Israeli Citizen (Born 1992) Nanager of Financial Sales & International Operations
Financial Services & Brokerage Hubs | Israel & Europe | 2021 – Present
▪ Established and managed multi-site financial sales hubs across central Israel and major
European cities from ground up.
KEY SKILLS
▪ Streamlined end-to-end sales operations, lead ingestion logic, and CRM workflows,
achieving a 30% surge in closing velocity.
▪ Engineered comprehensive Quality Assurance (QA) frameworks and objection playbooks,
drastically enhancing compliance and client retention.
▪ Formulated tiered performance-based incentive programs, scaling team revenue and
▪ Greenfield Hub Setup
fostering high-retention sales talent across multiple desks.
▪ Financial & Brokerage Sales
▪ Sales Funnel Optimization Head of Sales & Contact Center Operations
▪ Quality Assurance (QA) & Pitch Telecommunications & Cellular Services | Israel Nationwide | 2016 – 2021
▪ CRM & Predictive Dialers ▪ Founded, structured, and expanded large-scale outbound/inbound telecom contact centers,
▪ Team Building & Mentoring handling thousands of monthly acquisitions.
▪ Telecom High-Velocity Sales ▪ Designed and executed high-intensity sales training bootcamps, compressing rep ramp-up
▪ Cross-Border Management time from 4 weeks to 10 business days.
▪ Incentive & Bonus Structuring ▪ Optimized predictive dialer pacing, call-routing logic, and lead allocation, generating a 35%
increase in agent active floor talk time.
▪ Consistently outperformed company revenue and subscriber targets year-over-year while
minimizing operational cost-per-acquisition.
LANGUAGES

EDUCATION & TRAINING

▪ Hebrew – Native Proficiency
▪ Russian – Bilingual / Native Executive Sales Leadership & High-Ticket Negotiations
▪ English – Full Professional
Advanced Methodologies in Floor Management, Deal Closing & Behavioral Psychology | Israel /
International
▪ Ukrainian – Working Proficiency
Financial Systems, CRM Architecture & QA Optimization
Specialized Frameworks in Predictive Telephony, Quality Monitoring & Regulatory Compliance