Ігорь

Igor Nazarenko
Implementation Manager · Project Manager · Operations Manager · Client Onboarding · SaaS / FinTech /
ServiceNow / TEM
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Kyiv, Ukraine — Remote

7+ $33M 21 5
YEARS IN SAAS / TEM ARR PORTFOLIO MANAGED PERSON GLOBAL TEAM LED S&P; 500 IMPLEMENTATIONS

SUMMARY
Implementation and Operations leader with 7+ years across enterprise SaaS — 5 at Brightfin, progressing from Team Lead to
Implementation Manager through 3 internal promotions. Deliver ServiceNow-native TEM implementations end-to-end for S&P 500
and global blue-chip clients (LSEG, Tesla, Capital One, Siemens, Target). Led international teams of 21 across 3 countries; drove
automation that saved 2,000+ hours/month and enabled a 40% headcount reduction.
EXPERIENCE

Brightfin Remote, Ukraine · Jul 2021 – Present

SME Jul'21 Team Lead Nov'21 Operations Mgr Feb'23 Implementation Mgr Sep'25

Implementation Manager / Client Onboarding Manager Sep 2025 – Present
– Serve as primary project manager for S&P 500 and global blue-chip enterprises, directly leading 5 concurrent end-to-end
implementations including LSEG, Tesla, Capital One, Siemens Energy & Automation, ABB, and Target — from post-sales
handover through hypercare and steady-state transition.
– Drive the full delivery lifecycle (Discovery → Design → Build → UAT → Go-Live → Hypercare) on a 180-day average timeline,
owning scope, schedule, and stakeholder alignment.
– Own technical design and ServiceNow-native TEM platform configuration per client — invoice processing, allocation, audit,
reconciliation, accrual, and approval workflows aligned to each client's financial operations.
– Architect operational processes for bill-pay automation, fulfillment request workflows, carrier API integrations, UEM
synchronization, and ServiceDesk handoffs.
– Coordinate cross-functional delivery with R&D, Invoice, ServiceDesk, Logistics, and third-party providers (Fixed, UEM, Bill Pay);
lead UAT and operational go-live readiness sign-off.
Operations Manager Feb 2023 – Sep 2025
– Led 3 international teams totaling 21 people (Ukraine / Philippines / India) processing 9,000+ invoices/month for 200+
enterprise clients (~$33M combined ARR portfolio).
– Drove automation program that automated ~50% of monthly volume, saved ~2,000 FTE hours/month, and enabled 40%
department headcount reduction without throughput loss.
– Owned operations for Fortune 500 portfolios including CIBC, Siemens AG, RTX, Hitachi, Tesla, adidas, Henkel, Nokia, Toyota,
Target, and Capital One.
– Built SOPs and Power BI KPI dashboards (throughput, SLA, accuracy, automation ratio); mentored 3 Team Leads and partnered
with Delivery Managers on client escalations.
Invoice Processing Team Lead Nov 2021 – Jan 2023
– Led 6-person team (Ukraine / India) delivering full-cycle TEM — onboarding, invoice audit, financial reporting — for Partner and
Mid-Market accounts.
– Designed internal training program that onboarded 10+ new specialists across teams, creating a repeatable program.

Siemens AG Berlin, Germany · Jan 2019 – May 2021

L2 Support Engineer (ServiceNow) Jan 2019 – May 2021
– Provided L2 technical support for the Siemens global IT portal built on ServiceNow — incident management, ticket lifecycle, and
multi-region issue resolution.
– Fixed portal defects and resolved data inconsistencies across the platform; earned ServiceNow System Administrator
certification (2021).
SKILLS & TOOLS
SaaS Implementation · Client Onboarding · Project Management · Telecom Expense Management (TEM)
DOMAIN
· Stakeholder & Escalation Management · Process Design · Operational Readiness
ServiceNow (TEM, ITSM, ITFM) · Brightfin · Jira · Confluence · Power BI · Excel (advanced) · Miro ·
PLATFORMS
Teamwork · 1Password · Slack
Agile · Scrum · Kanban · Waterfall · KPI Reporting · SOP & Documentation · Process Automation ·
METHODS
Cross-functional Delivery
Hands-on use of Claude and other LLM tools for documentation, workflow automation, data analysis, and
AI & AUTOMATION
client communication
EDUCATION
PhD Candidate, Political Science (2024 – Present) | MA, Political Science (2022 – 2024) · Taras Shevchenko National
University of Kyiv
BSc, Information Technology (2017 – 2021) · State University of Telecommunications, Kyiv | Languages: English (Fluent) ·
Ukrainian (Native)

Igor Nazarenko
Beyond the resume — who I am off-screen

ABOUT ME
I'm an operations leader by trade and a PhD candidate by training — drawn to problems where systems thinking,
geopolitics, and finance overlap. I move best when there's a clear goal, measurable progress, and meaningful stakes.
Outside of work, I split my time between deep reading, training, and watching how technology and capital reshape the
global order.
BEYOND WORK
Sport & discipline · Active boxing training. The sport is the habit-builder — endurance, focus, showing up on bad days.
Currently working toward a v-shape build with sustainable training and nutrition rather than crash cycles.
Markets & finance · Personal investing across equities and crypto. Long-running interest in macro, monetary policy, and
how technology and capital flows reshape industries — same analytical lens I apply to operations problems at work.
Reading · Nonfiction across history, geopolitics, economics, and personal development. Current focus on great-power
competition, energy transitions, and Arctic strategy.
Cars · Long-time enthusiast. Design, engineering, the culture around them — a hobby that taught me to appreciate
craftsmanship and long-term ownership.
Continuous learning · Actively integrating AI tools (Claude and others) into daily work and personal projects. I treat AI as
a working partner, not a novelty — focused on real productivity gains in research, writing, and analysis.
ACADEMIC RESEARCH
PhD research at Taras Shevchenko National University of Kyiv on the US–China geopolitical rivalry in the Arctic
region and its impact on the global security architecture. Working at the intersection of international relations,
security studies, and economic policy — examining how strategic competition over Arctic resources, shipping routes
(Northern Sea Route, Northwest Passage), and military posture is reshaping the post-Cold War order, and what role
secondary powers play in that contest.
WHAT I CARE ABOUT
Building over performing · The work I want to do is the work where the result is mine to defend. I'd rather own
something hard than perform something easy.
Compounding · In skills, capital, and relationships — small consistent inputs over long horizons beat heroic sprints.
Direct over polite · I prefer honest disagreement to comfortable agreement. The fastest way to a good outcome is
naming the real problem early.