Viktoriia

VIKTORIIA KARAIKO
Senior Technical Writer | API & Developer Documentation | Docs as Code
Prague, Czech Republic | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Senior Technical Writer with 15+ years of experience creating user, developer, API, and regulated documentation
for software products and enterprise systems. Strong background in collaborating with Product Managers,
Business Analysts, Engineering, QA, and Subject Matter Experts to translate complex technical and business
information into clear, structured documentation. Experienced in hands-on product testing, Git-based
documentation workflows, localization, and GxP-regulated environments, with a strong focus on content for both
technical and non-technical audiences.

CORE COMPETENCIES
Technical Writing & Editing • API & Developer Documentation • User & Administrator Guides • Technical
Specifications & Requirements Analysis • Knowledge Base Management • GxP / Regulated Documentation •
Cross-Functional Collaboration • Documentation Quality Assurance • Content Localization

TECHNICAL SKILLS
Documentation & Collaboration Tools: Confluence, Jira, ServiceNow, Git, Figma, Draw.io, Snagit,
Help+Manual, Microsoft Office, Microsoft Excel
Authoring & Markup: Markdown, LaTeX, HTML, CSS
API & Integration Documentation: REST APIs, OpenAPI/Swagger, Postman, JSON/XML, HTTP methods and
status codes, authentication, endpoints, request/response schemas, integration documentation
CLI & Script Documentation: Command-line applications, commands, parameters, options, usage scenarios,
SQL and PowerShell scripts
SQL & Databases: Reading and writing SQL queries, data validation, technical investigation, and feature behavior
verification; SQL Server, PostgreSQL, MySQL, Oracle
Docs as Code: Git-based documentation workflows, Markdown, version control, branching, pull/merge requests,
peer review, and release-aligned documentation updates
AI-assisted Documentation: ChatGPT, Claude, GitHub Copilot — drafting and rewriting, technical research,
specification analysis, content structuring, terminology consistency, change review, and generation/review of SQL,
PowerShell, and API examples
Documentation Methods: Agile workflows, requirements and specification analysis, SME interviews, feature
testing, peer review, documentation QA
Regulated Documentation: GxP documentation, URS, FS, DS, AH, WI, TM, IQ, validation and training
documentation

PROFESSIONAL EXPERIENCE
Devart | 2024–2026
Senior Technical Writer
• Created and maintained user, developer, REST API, command-line, and release documentation, including
technical examples, SQL and PowerShell scripts, and practical usage scenarios.
• Collaborated with Product Managers, Business Analysts, developers, QA specialists, and Subject Matter Experts
to analyze requirements and specifications, clarify product behavior, identify documentation gaps, and translate
technical information into clear user-facing content.
• Tested product features and validated application behavior, data, REST API interactions, and technical scenarios
before publication to ensure documentation accuracy.
• Managed documentation using Docs as Code practices, including Markdown, Git-based version control,
branching, pull/merge requests, peer review, and documentation updates aligned with product release cycles.
• Integrated ChatGPT, Claude, and GitHub Copilot into documentation workflows for technical research,
specification analysis, content refinement, change review, and technical example validation.
• Led peer reviews and documentation quality checks to improve clarity, consistency, technical accuracy, and
adherence to documentation standards.

Axians ICT CZ, s.r.o. (Novartis account) | 2022–2024
Technical Writer
• Authored and maintained knowledge base articles and regulated technical documentation by gathering and
validating information from Subject Matter Experts, engineering teams, validation specialists, and operational
stakeholders.
• Reviewed and updated technical and GxP-regulated documentation to ensure consistency, traceability, clarity,
and compliance with internal quality standards.
• Supported documentation used in validation, audits, certification, and external review processes.
• Produced and reviewed Architecture Handbooks (AH), Design Specifications (DS), Functional Specifications
(FS), User Requirement Specifications (URS), Work Instructions (WI), Traceability Matrices (TM), Guides (GU),
Installation Qualifications (IQ), and Training Materials.
• Analyzed technical specifications and requirements to identify documentation gaps, clarify system behavior, and
ensure alignment between documented processes and implemented solutions.
Adonis HR by Ripple Operations | 2018–2026
Senior Technical Writer (Contract)
• Created and maintained technical product documentation, UI specifications, user guides, and administrator
documentation for an HR software platform.
• Developed detailed step-by-step workflows, practical usage scenarios, and instructions for end users and
administrators.
• Authored REST API and integration documentation for external and internal systems, including endpoints,
request/response structures, authentication, and practical integration scenarios.
• Produced release notes and updated documentation to reflect new features, product changes, and evolving
application behavior.
• Collaborated with Product Managers, developers, Business Analysts, and Subject Matter Experts to clarify
requirements, verify feature behavior, and ensure documentation accuracy.
XCDS | 2016–2018
Lead Technical Writer
• Created and maintained structured technical documentation and reference materials in LaTeX for an international
English-speaking audience.
• Developed tooltip content and localized technical information to support international product users.
• Collaborated closely with Subject Matter Experts to gather missing information, clarify technical details, and
ensure documentation accuracy.
• Developed comprehensive user guides and led peer reviews and editorial quality checks to ensure clarity,
consistency, and adherence to documentation standards.
Lu-Lu Software | 2012–2016
Lead Technical Writer
• Created and maintained technical product documentation, UI specifications, user guides, and release notes for
internal and external audiences.
• Collaborated with product and development teams to clarify application functionality, document user workflows,
and ensure technical accuracy.
• Developed detailed user-facing instructions and supporting documentation for new and updated product
functionality.
• Led application localization activities and translated product and technical content into French and Russian.
Ukrainian Technologies | 2009–2012
Customer Support Representative
• Provided technical customer support through telephone and ticketing systems, troubleshooting user issues and
explaining product functionality.
• Translated technical documentation and application guides from Russian into English and French.
• Converted complex technical information into clear, user-friendly instructions and support materials.
• Collected recurring user feedback and incorporated relevant insights into documentation improvements.

EDUCATION
Master's Degree in Foreign Languages
Karazin Kharkiv National University | 2005–2009

LANGUAGES
Ukrainian (Native) | English (C1) | Russian (C1) | French (B1) | Czech (B1)