Ашраф

ASHRAF ALQAISI
Vinnytsia, Ukraine |
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PROFESSIONAL SUMMARY
Detail-oriented and technically skilled IT professional with a strong academic background in Computer Engineering and extensive practical experience in IT systems, CRM management, data administration, and customer support. Proven 9+ months of hands-on experience managing CRM databases, processing bilingual (Arabic-English) documentation, and ensuring data accuracy. Quick learner with excellent cross-cultural communication skills, ready to drive efficiency and data integrity in a fast-paced international environment.
CORE COMPETENCIES & TECHNICAL SKILLS
• CRM & Data Administration: CRM Systems Management, Data Entry, Data Cleansing, Quality Assurance, Documentation Management.
• Technical & IT Systems: Windows Server Administration, LAN Design & Administration, Cisco Networking (CCNA), System Maintenance.
• Web & Software Development: HTML, CSS, JavaScript, React, Node.js, Python, Git, and basical (GitHub, AWS, Docker, Kubernetes).
• Tools & Software: Microsoft Office, ClickUp, Smartcat, Adobe Photoshop.
PROFESSIONAL EXPERIENCE
Customer Support Specialist & CRM Data Assistant | 2025 – 2026
• Administered and updated CRM databases, ensuring high data accuracy and seamless data entry in both Arabic and English.
• Processed, reviewed, and managed bilingual documentation, maintaining strict compliance with quality standards.
• Delivered professional technical support and issue resolution for clients, maintaining high satisfaction rates through clear and efficient communication.
Editor & Translator (Arabic Language) | 2023 – 2024
• Translated and edited technical and general documentation into Arabic with absolute linguistic accuracy.
• Localized digital content to align with cultural contexts and target audiences, eliminating errors in high-visibility publications.
ACTED Ukraine — Internal Division Worker | 2022 – 2023
• Supported humanitarian aid distribution operations for vulnerable populations and internally displaced persons (IDPs).
• Managed logistical tracking, distribution records, and operational documentation with high precision.
Sales Agent & Account Manager (Spanish Language) | 2021 – 2022 (3 months)
• Managed client accounts, handled inquiries, and drove customer engagement strategies.
Arabic IT Copywriter | 2019 – 2020
• Researched and authored engaging technology-focused articles and website copy in Arabic, translating complex technical concepts into reader-friendly material.
Owner & Language Instructor — Arabic and Spanish Language Center, Vinnytsia | 2018 – 2020
• Founded and operated a private language training center, designing curriculums and managing business operations.
Web Developer (Freelancer) | 2014 – 2017
• Designed and maintained responsive custom websites using HTML, CSS, JavaScript, React, and Node.js.
• Managed version control and collaborative workflows utilizing Git and GitHub.
System Administrator — Bethlehem Center | 2006 – 2008
• Administered organizational IT infrastructure, local area networks (LAN), and user accounts.
• Maintained hardware and software systems while providing responsive technical support to staff.
EDUCATION & CERTIFICATIONS
• PhD Researcher (Computer-Related Fields, Paused) — Vinnytsia National Technical University (VNTU), Ukraine | 2009 – 2013
• Master’s Degree in Computer Systems and Networks — Dnipropetrovsk National University (DNU), Ukraine | 2004 – 2005
• Bachelor’s Degree in Computer Engineering — Dnipropetrovsk National University (DNU), Ukraine | 2000 – 2004
Certifications & Specialized Training:
• Windows LAN Administration Course (2009)
• Cisco Networking Academy – CCNA Certificate (2008)
• Database Access Course (2006)
LANGUAGES
• Arabic: Native
• Russian: Fluent
• English: Intermediate (Technical English: Very Good)
• Ukrainian: Intermediate
• Spanish: Intermediate