Ашраф

ASHRAF ALQAISI
Vinnytsia, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary: I have prior experience in information technology, a strong academic background in computer engineering and networks, and extensive experience including web development, cloud infrastructure, customer support, and technical translation. I am always eager to learn new things, have the ability to learn quickly, and possess strong intercultural communication skills.
CORE COMPETENCIES & TECHNICAL SKILLS
• Extensive experience in Web Development: HTML, CSS, JavaScript, React, Node.js, Python.
• Basic knowledge in Cloud & DevOps: AWS, Docker, Kubernetes, Git, GitHub
• Extensive experience in IT Systems & Networking: LAN Design & Administration, Cisco Networking (CCNA), Windows Server Administration, System Maintenance
• Tools & Software: Microsoft Office, Adobe Photoshop, Smartcat, ClickUp, CRM Systems.
PROFESSIONAL EXPERIENCE
Customer Support Specialist & Arabic Documentation Assistant 2025 – 2026
• Delivered professional customer support and issue resolution for Arabic-speaking clients.
• Processed, reviewed, and managed Arabic-language documentation and digital records.
• Ensured high customer satisfaction rates through clear and efficient communication.
Editor & Translator (Arabic Language) 2023 – 2024
• Translated and edited technical and general documentation Arabic language, ensuring absolute linguistic accuracy.
• Localized content to align with cultural contexts and regional target audiences.
• Performed rigorous proofreading to eliminate errors in high-visibility digital publications.
ACTED Ukraine — Internal Division Worker 2022 – 2023
• Supported humanitarian aid distribution operations for vulnerable populations and internally displaced persons (IDPs).
• Managed logistical tracking, distribution records, and operational documentation.
Sales Agent & Account Manager (Spanish Language) 2021 – 2022 (for 3 months)
Arabic IT Copywriter 2019 – 2020
• Researched and authored engaging, technology-focused articles and website copy in Arabic.
• Translated complex technical concepts into accessible, reader-friendly digital material.
• Optimized digital copy for readability, user engagement, and SEO performance.
Owner & Language Instructor Arabic and Spanish Language Center, Vinnytsia | 2018 – 2020
• Founded, managed, and operated a private language training center from the ground up.
• Designed comprehensive educational curriculums and taught structured Arabic and Spanish courses.
Web Developer & IT Consultant 2014 – 2017
• Designed, developed, and maintained responsive custom websites using modern web technologies (HTML, CSS, JavaScript, React, and Node.js).
• Managed version control and collaborative workflows utilizing Git and GitHub.
System Administrator Bethlehem Center | 2006 – 2008
• Administered organizational IT infrastructure, local area networks (LAN), and user accounts.
• Maintained hardware and software systems while delivering responsive technical support to staff.
EDUCATION & CERTIFICATIONS
• PhD Researcher (Computer-Related Fields, Paused) Vinnytsia National Technical University (VNTU), Ukraine | 2009 – 2013
• Master’s Degree in Computer Systems and Networks Dnipropetrovsk National University (DNU), Ukraine | 2004 – 2005
• Bachelor’s Degree in Computer Engineering Dnipropetrovsk National University (DNU), Ukraine | 2000 – 2004
Certifications & Specialized Training:
• Windows LAN Administration Course (2009)
• Cisco Networking Academy – CCNA Certificate (2008)
• Database Access Course (2006)
LANGUAGES
• Arabic — Native
• Russian — Fluent
• English — Intermediate (Technical English: Very Good)
• Ukrainian — Intermediate
• Spanish — Intermediate