Богдан

Ihnatchuk Bohdan
Resume

Customer Support and Technical Support Specialist with 2+ years of experience in
Tech industries. Proven track record in team leadership, KPI monitoring, and handling
complex client requests.
A dedicated employee, known to handle Google Sheets, Excel. Has basic knowledge
of programming (C++, C#, Python basic), TCP/UDP network, WireShark tracking
system. Have an experience managing PID-controllers. Ready for new technical
requirements, as well as for personal professional growth and the company's prosperity.

Contact information WORK EXPERIE NCE
Kyiv, Ukraine Technical Support Department Manager

Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Сustomer support manager
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @lvlcmplete Telecommunications Networks Department Specialist
Discord: roytok#3549
Autodoc, January 2022 - October 2022
Chat moderation, providing information to users on general issues, as well as the
LANGUAGES
transfer of more complex cases to technical support.
Spanish – Upper-Intermediate Handle incoming and outgoing calls in order to provide relevant information with
possible transfer to other departments.
English – Intermediate
Contacting with adjacent departments to perform case in fast way.
Ukrainian – Native

Italian - Basic
Education
Skills Bachelor's degree in Information Systems and Technologies
- Dedication National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
- Patience Кyiv, 2017 - 2021.
- Team Management
Master's degree in Computer Science
- KPI tracking and ticketing systems
National Aviation University
- Technical Troubleshooting
Kyiv, 2021 - 2022.
- Programing language (C++,C#) - basic
Solid experience in using such programs as: //////////////////////////
- Google Docs and Sheets/Excel 27 років
Без військового досвіду. Є вища освіта технічна. Знаю мови(іспанська
- CRM висока).
ВОС – 999097
Солдат резерву, потрібно проходження БЗВП.
Personal quali ties
Є водійське посвідчення категорії A, B, C
Positive ones:
+ openness
+ result-oriented
+ scrupulousness

Negative ones:
- self-critical