Олександра

Oleksandra Zubareva
CRM specialist / automation engineer / Zoho CRM builder

Odesa, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn | GitHub

Summary
CRM & Automation Specialist with 1 year of commercial experience working with Zoho CRM,
Deluge scripting, and business process automation.

Experienced in building custom CRM logic, workflow automation, and system integrations that
reduce manual work and improve operational efficiency. Strong understanding of how CRM
systems support business processes, data flow, and reporting.

Skilled in translating business requirements into technical solutions using Zoho CRM
(workflows, Blueprints, custom functions) and JavaScript-based technologies. Also experienced
in building UI components and working with APIs for system integration.

Focused on improving system performance, data quality, and automation of repetitive tasks to
help teams work more efficiently.

Technical Skills
● CRM & Automation: Zoho CRM (Workflows, Blueprints, Custom Functions), Deluge
scripting, CRM Automation & Business Logic, COQL queries, n8n
● Integrations: REST APIs, Webhooks, Postman, LiqPay, Authentication (JWT)
● Data & Reporting: CRM Reporting, Data structuring & analysis, Zoho Analytics
● Frontend: React, Next.js, Redux Toolkit, UI development

Experience
Front-End / CRM Developer | CRMIUM
Worked as a CRM & automation-focused developer responsible for extending and optimizing
Zoho CRM through custom logic and integrations.

● Implemented seamless integrations between CRM systems and third-party services
through REST APIs and webhooks.
● Worked extensively with APIs and COQL queries to retrieve, process, and synchronize
critical business data.
● Developed automation workflows, custom functions, schedules, and Blueprints using
Deluge, significantly reducing manual effort and improving efficiency.
● Gained hands-on experience with Zoho Catalyst for building serverless functions and
backend integrations.

● Participated in creating custom end-to-end solutions, including payment processing,
advanced reporting, and notification systems.
● Customized and extended CRM platforms to align with company-specific business
processes and validation rules.

Education & Training
SoftServe IT Academy Frontend Project-Based Learning |
Jan 2025 – Mar 2025
● Space2Study Project: Participated in developing a web platform using React, Redux,
TypeScript, and CSS Modules.
● Built a responsive UI with a role-based onboarding flow for Students and Tutors.
● Achieved 95% test coverage using Vitest.
● Managed global state with Redux Toolkit and handled API interactions via Axios.

Projects
Telegram2Zoho (CRM Integration Platform)

React, TypeScript, Vite, Zoho CRM SDK, Python (FastAPI), Telethon, PostgreSQL, Docker

Enterprise SaaS platform that integrates Telegram directly into Zoho CRM, enabling in-CRM
communication, lead automation, and subscription-based access control.

WebTab (Main Messenger Widget)

● Full Telegram-like messaging interface inside Zoho CRM
● QR/phone authentication and session management
● Real-time messaging with polling and file sharing
● CRM synchronization (contacts, chat linking, record updates)
● Org-level subscription and seat-based access control

RecordWidget (CRM Record Chat)

● Contextual chat embedded into Contact / Lead / Deal pages
● Auto-mapping of Telegram users via phone or username
● Direct messaging from CRM records without navigation
● Attachment support and CRM-linked conversation history

Languages
● Ukrainian: Native
● English: Intermediate (B1)