Анна

Anna Pylypchuk
Content Moderator | Trust & Safety
Barcelona | [відкрити контакти](див. вище в блоці «контактна інформація») | @qwertypiu

Professional Summary
Content moderator with experience reviewing user-generated content, investigating user reports, and applying
platform policies. Background in community moderation, recruitment, office administration, and client support.
Strong attention to detail, communication, and judgment when handling sensitive or complex cases.

Work Experience
Content Moderator (NDA)
2025 - Present | Remote

- Review photos, videos, profile pictures, usernames, and descriptions for compliance with platform policies.
- Identify inappropriate, offensive, and sexually explicit content and apply relevant moderation guidelines.
- Investigate user reports by reviewing conversations, screenshots, profiles, and report histories.
- Independently issue warnings, account bans, and matching bans in line with platform policies.
- Apply agency-specific warning limits and enforcement procedures consistently.
- Handle complex user-report cases with careful analysis, attention to detail, and sound judgment.

Personal Assistant
2022 - 2025

- Managed executive work and personal calendars, meetings, and events.
- Coordinated travel with agencies, including tickets and hotels, and accompanied the executive on business
trips.
- Liaised with finance teams, staff, and contractors; monitored tasks and coordinated staff.
- Researched information and solutions; handled orders, deliveries, and household matters.
- Maintained smooth coordination of the executive's personal and professional activities.

Online Community Moderator (NDA)
2021 - 2022

- Supported positive communication, prevented conflicts, and facilitated dispute resolution.
- Answered user questions and escalated issues when necessary.
- Removed spam and abusive content promptly to maintain a safe, welcoming community.

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Work Experience (Continued)
Recruiter (NDA)
2019 - 2021

- Sourced and attracted candidates through job boards.
- Screened resumes and assessed initial qualifications.
- Conducted preliminary phone interviews and shared candidate information with hiring managers or senior HR
staff.
- Scheduled and coordinated interviews.

Office Manager
Real Estate Agency "DOM"
2015 - 2019

- Received and routed calls, emails, and client inquiries.
- Maintained real estate listings and the client database.
- Scanned and archived documents and maintained contract records.
- Coordinated stationery procurement, office equipment, and service vendors.
- Welcomed clients and ensured a comfortable office experience.

Bank Officer
PJSC "KB" Primeconombank
2006 - 2010

- Provided client consultation and support.
- Received and processed payments and money transfers.
- Opened deposits and issued loans.
- Handled bank branch opening and closing procedures.

Education
Open International University of Human Development "Ukraine"
Major: Management of Foreign Economic Activity

Skills
Content moderation; user report investigation; policy enforcement; community support; conflict resolution;
communication and interpersonal skills; organization and time management; attention to detail and accuracy;
reliability and accountability; stress resilience.

Languages
Russian: C2 | Ukrainian: C2 | English: B1-B2 | Spanish: A1

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