Федір

Fedir Kot
Wroclaw, Poland
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber, Telegram, WhatsApp)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFILE
Customer Support & Content Moderation Specialist with 5+ years in international remote environments. Experienced in Salesforce CRM, Trust & Safety operations, and handling high-volume user requests and sensitive content while maintaining policy compliance. Fluent in English, Russian, Ukrainian; working knowledge of Polish. Open to night shifts, weekends, and 24/7 operations.
KEY SKILLS
Customer Support & Operations
• Salesforce CRM case management & ticket tracking
• Email, chat, and voice support
• Escalation handling & SLA-oriented workflows
• Customer satisfaction & retention focus
Content Moderation & Trust & Safety
• Review of user-generated content (text, images, comments)
• Policy enforcement & guideline compliance
• Detection of abuse, harassment, hate speech, spam
• Handling sensitive/high-risk content
Tools & Systems
Salesforce, Helpdesk/ticketing systems, MS Office, Google Workspace
Languages
Ukrainian – fluent | Russian – fluent | English – C1 | Polish – B1
WORK EXPERIENCE

Creative force
Customer Support Specialist
Creative Force (Remote) | Sep 2025 – Present
• Provided customer support via chat and email, resolving product and account-related issues
• Assisted clients with platform usage and troubleshooting in a SaaS environment
• Collaborated with internal teams to escalate and resolve complex cases
• Maintained high response quality and customer satisfaction standards

Russian–English Interpreter
LLS Teleperformance, Warsaw, Poland | Oct 2024 – August 2025
• Real-time interpretation between Russian and English in online meetings and calls
• Conveyed meaning, tone, and cultural context accurately
• Supported customer service, healthcare, legal, and technical domains
• Maintained confidentiality and professional standards
Customer Support / Content Moderator
Ziff Davis, USA (Remote) | Oct 2018 – Oct 2023
• Reviewed and moderated large volumes of user-generated content per platform policies
• Enforced community guidelines, removed violating content, addressed flagged cases
• Maintained safe and respectful online environment
• Collaborated with international remote team, ensuring high-quality performance
EDUCATION
Master’s Degree, Legal Studies (policy compliance & process focus)
Kyiv National University | 2006 – 2011
ADDITIONAL
• Available for night shifts, weekends, and overtime
• EU-based work availability
• 15 years of driving experience