Erdoo

ASUWE EVELYN ERDOO
CUSTOMER SUPPORT SPECIALIST
Abuja, FCT, Nigeria | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Customer support and operations professional with 7+ years of experience across logistics, U.S. customer support,
communications, and media. Experienced in handling customer enquiries, guiding customers through service processes,
coordinating follow-ups, maintaining CRM records, and escalating service issues. Supported 40+ U.S. customers daily and
trained an 8-person team as a Team Lead. Exceeded monthly sales and upselling targets for six consecutive quarters. Strong in
written and verbal communication, documentation, customer problem-solving, and cross-team coordination.

CORE SKILLS
Customer Support & Customer Experience | Customer Enquiry Resolution | Phone, Email & Chat Communication | Case
Management & Follow-up | HubSpot CRM | Customer Onboarding Support | Issue Escalation | Logistics & Shipment Updates |
Documentation & Data Entry | Reporting & Record Accuracy | Team Coaching | Sales Support & Upselling | Microsoft Office

PROFESSIONAL EXPERIENCE
Customer Support & Operations Assistant | Atlas Flow Cargo
Abuja, Nigeria | May 2026 – Present
• Support customers of a UK-focused logistics business with shipment enquiries, booking questions, delivery updates, and
follow-up requests.
• Maintain HubSpot customer records, update contacts, create follow-up tasks, and support customer onboarding and shipping
documentation.
• Coordinate customer updates and escalate delivery, customs, and carrier issues to the relevant internal teams and external
partners.
• Track outstanding enquiries, document next steps, and communicate shipment status to help manage customer expectations.
• Complete customer and shipment data-entry tasks with attention to detail and record accuracy.
Customer Call Support – Team Lead | Outsource Global
U.S. Social Security Prequalification Team | Abuja, Nigeria | February 2019 – June 2026
• Supported 40+ U.S. customers with disabilities per day by explaining service processes and guiding them through
prequalification requirements.
• Exceeded monthly sales and upselling targets for six consecutive quarters, contributing to team revenue and service goals.
• Promoted to Team Lead and trained, coached, and mentored an 8-person team, supporting consistent service delivery and CRM
use.
• Supported performance monitoring and reporting using CRM records and operational data.
• Built customer relationships through active listening, clear explanations, and solution-focused conversations.
Assistant Communications Officer (NYSC) | National Agency for the Control of AIDS (NACA)
Abuja, Nigeria | July 2018 – September 2018
• Wrote 12+ articles for national magazines distributed across Nigeria’s 36 states.
• Supported HIV/AIDS awareness campaigns through social media content, press releases, and stakeholder publications,
including World AIDS Day communications.

ASUWE EVELYN ERDOO | CUSTOMER SUPPORT SPECIALIST Page 1

PROFESSIONAL EXPERIENCE — CONTINUED
Assistant Reporter | Nigerian Television Authority (NTA)
Abuja, Nigeria | October 2017 – July 2018
• Produced 2–3 news packages weekly for broadcast to an audience reported at 1 million+ viewers.
• Conducted 100+ field interviews and supported press-event communications, information gathering, and news production.
Adult Learning Facilitator | FCT Agency for Mass Education
Abuja, Nigeria | March 2016 – September 2017
• Delivered English-language lessons to 200+ adult learners and monitored progress through learner assessments.
• Trained five facilitators and supported consistent delivery of learning activities.

EDUCATION
B.A. Language & Linguistics | Benue State University, Makurdi | 2017

TOOLS & ADDITIONAL STRENGTHS
HubSpot CRM | Microsoft Office | Customer documentation | Performance reporting | Written and verbal communication | Social
media management | Report writing | Problem-solving | Public speaking

ATS KEYWORDS
Customer Support Specialist | Customer Service | Customer Experience | Customer Enquiries | Case Management | Issue
Resolution | Escalation Management | CRM | HubSpot | Customer Onboarding | Customer Retention | Logistics Support |
Shipment Tracking | Documentation | Data Entry | Reporting | Team Leadership | Sales Support | Upselling | Phone Support |
Email Support | Chat Support | Microsoft Office

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