Tetiana

TETIANA HROBOVAN
AI Automator | n8n & AI Agents
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @tetiana_av
Portfolio: Notion Portfolio
Location: Odesa, Ukraine

SUMMARY
AI Automator trained in building practical AI-powered workflows and business automation solutions with n8n. Hands-on
experience from course projects in lead qualification, CRM automation, AI agents, workflow integrations, ticket routing, SLA
automation, and AI-powered reporting. Able to analyze business processes, design automation logic, integrate external tools, and
build end-to-end workflows that reduce manual work and improve operational efficiency.

TECH SKILLS
Automation & Workflow
Business Process Automation · Workflow Design · n8n Automation · Webhooks · Scheduled Workflows · JavaScript
AI & LLM
AI Agents · Prompt Engineering · AI Classification · BANT Lead Qualification · Conversational AI · LLM Integration
CRM & Lead Automation
Lead Qualification & Routing · CRM Automation · Lead Segmentation
Data & Reporting
Data Synchronization · Chat Memory Management · AI-powered Reporting · Data Analysis
Communication & Integrations
API Integrations · Email Automation · Telegram Automation · Form-to-CRM Automation

TOOLS
n8n · OpenRouter · Zoho CRM · Klaviyo · Google Sheets · PostgreSQL · Telegram Bot API · Gmail · Wix · AssemblyAI

PROJECT EXPERIENCE
Lead Qualification and Sales Reporting Automation for GrowthLab
Project: [Project link]
Description: AI-powered sales automation system designed to automate lead qualification, CRM management, conversation analysis,
and sales reporting.
What I did:
• Built an AI lead qualification workflow using the BANT framework.
• Connected lead data with Zoho CRM and conversation history.
• Implemented dialogue analysis and automated sales reporting.
• Connected 3 workflows into one automated sales process.
• Tested the system with project test data.
Tools: n8n · Zoho CRM · Google Sheets · PostgreSQL · Telegram · AI/LLM
Results:
• 11 leads processed in Zoho CRM.
• 5 new leads created during final testing.
• BANT score improved from 87/100 to 95/100 during testing.
• Reduced manual work in qualification, CRM updates, analysis, and reporting.
Automated Customer Request Handling for BRO Barbershop
Project: [Project link]
Description: AI-powered system for automatically classifying customer requests, assigning priorities, and monitoring SLA requirements.
What I did:
• Built an AI ticket classification workflow.
• Implemented 5 ticket categories and 4 priority levels.
• Added SLA monitoring and escalation logic.

• Connected email, AI classification, Google Sheets, and Telegram.
• Tested different ticket and escalation scenarios.
Tools: n8n · OpenAI API · Gmail · Google Sheets · Telegram
Results:
• 10 test tickets successfully classified and recorded.
• 4 priority levels automatically assigned.
• 3 escalation levels tested through Telegram.
• 5 ticket categories supported.
• 5-minute SLA monitoring interval.
• Reduced manual work in ticket classification and monitoring.
AI Lead Qualification & Routing Agent for a Beauty Salon
Project: [Project link]
Description: AI-powered lead processing system that automatically captures, qualifies, segments, and routes new beauty salon leads.
What I did:
• Connected a Wix form to an n8n webhook.
• Built AI lead classification into Hot, Warm, and Cold segments.
• Automated lead creation in Klaviyo and Zoho CRM.
• Added Telegram notifications for new leads.
• Created a Google Sheets audit trail for every submission.
Tools: n8n · OpenRouter API · Klaviyo API · Zoho CRM API · Google Sheets · Telegram Bot API · Wix · Webhooks
Results:
• All workflow branches successfully tested.
• 3-tier lead segmentation implemented in Klaviyo.
• Instant Telegram notifications for new leads.
• Full audit trail of submitted lead data.
• Zero manual data entry between form submission and CRM/marketing systems.

LANGUAGES
English — Beginner
Ukrainian — Native

WORK EXPERIENCE
Personal Shopper / Buyer
Independent Work | 2024–Present
• Sourcing and purchasing clothing and other items for clients based on individual requests.
• Direct purchasing from stores and brands, without intermediaries.
• Managing orders from product selection to purchase and delivery.
Recruitment Specialist / HR Specialist
Vizant Company s.r.o. | 06/2019–06/2023
• Recruited candidates based on employer requests for vacancies in EU countries, primarily the Czech Republic.
• Sourced, screened, and coordinated candidates throughout the recruitment process.
• Provided candidates for manufacturing and construction companies and staffing agencies.
• Managed communication with candidates and coordinated recruitment requirements with employers.

EDUCATION
IT School GoIT
2026 — AI Automator
Expected completion: October 2026
Separate Department “Medical College of Odesa Medical Institute” of the International Humanitarian University
2016 — Junior Specialist Diploma, Pharmacy