Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20622004/

Досвід роботи

Front Desk Administrator

з 05.2026 по 09.2026 (5 місяців)
Riva Hotel / Riva Park (Sunny Beach, Bulgaria), Київ (Готельно-ресторанний бізнес)

•Managed daily and nightly front desk operations, room assignments, and registration for individual guests and large organized tour groups (60–80 guests per arrival).
•Utilized Clock Evolution 9.0.0 PMS for reservations, guest profile management, billing, and financial report generation during high-occupancy periods.
•Resolved guest complaints and emergency inquiries efficiently, maintaining high standards of service and customer satisfaction.
•Handled cash/card transactions, shift handovers, and administrative documentation with high precision.
•Received formal Recommendation Letter from General Management highlighting reliability, stress tolerance, and exceptional communication skills.

Програміст WordPress

з 10.2022 по 10.2025 (3 роки)
freelancer, Дистанційно (IT)

- Developed and launched WordPress websites based on client requirements.
- Customized themes, plugins, and responsive layouts for different devices.
- Maintained and updated websites, optimized performance, and fixed technical issues.

Content Manager

з 01.2021 по 05.2022 (1 рік 5 місяців)
IncoreSoft, Дистанційно (IT)

•Prepared user guides, technical manuals, and product descriptions in English, Ukrainian, and Russian.
•Collaborated with software developers and designers on website localization (HTML/PHP code integration) and user experience improvement.

Освіта

G. V. Kurdyumov Institute for Metal Physics, NAS of Ukraine

Physics, Київ
Вища, з 2005 по 2010 (5 років)

Candidate of Physical and Mathematical Sciences (Ph.D.) - (Awarded 2011)

Yuriy Fedkovich Chernivtsi National University

Physics, Чернівці
Вища, з 2000 по 2005 (5 років)

Master’s Degree in Physics

Додаткова освіта та сертифікати

Technical Translator, Yuriy Fedkovich Chernivtsi National University

2003- 2005, 2 роки

Знання і навички

• Clock Evolution
• Property Management System
• Adobe Photoshop
• HTML
• CSS
• ChatGPT
• WordPress
• Креативність
• Дисциплінованість
• Здатність до навчання
• Комунікабельність

Знання мов

• Англійська — вище середнього
• Українська — вільно

Рекомендації

Recommendation Letter available upon request

Recommendation Letter available upon request

General Manager, Hotel Riva / Riva Park, Sunny Beach, Bulgaria

Додаткова інформація

PROFESSIONAL SUMMARY
Detail-oriented, reliable, and communicative Front Desk Administrator with hands-on experience in high-capacity seasonal resort hotels. Proven track record of managing check-ins for large tour groups (60–80 people), handling guest relations, resolving complex situations with high emotional intelligence, and using Property Management Systems (Clock Evolution 9.0.0). Backed by an academic Ph.D. background, strong analytical capabilities, and technical proficiency.

KEY SKILLS & COMPETENCIES
• Hotel Management Software: Clock Evolution 9.0.0
• Languages: English (B1/B2 – Professional Working Proficiency), Ukrainian (Native), Russian (Native)
• Customer Service & Soft Skills: Conflict Resolution, High Workload Stress Management, Financial Responsibility, Team Coordination
• Technical Skills: AI tools (ChatGPT), Web Basics (HTML, CSS, JavaScript, React, Next.js, TailwindCSS), MS Office, Photo Editing (Adobe Photoshop)
• Driving License: Category B