Катерина

Kateryna
Koval
Administrator
Customer Support Specialist

Experience
(2021 – 2022)
MARKETING MEMBER & LOGISTICS COORDINATOR
AIESEC in Kharkiv

Collaborated with an international team across multiple
About Me countries to match clients with optimal opportunities
based on profiles and preferences.
A professional with a proven ability to handle
high-volume client interactions, coordinate Provided administrative support and resolved critical
logistics, and resolve complex issues calmly logistical issues, including accommodation gaps and
in fast-paced environments. Adept at task adjustments under pressure.
managing schedules, cross-functional
communication, and client onboarding. (2023 -2026)
Eager to bring organizational agility and a
ENGLISH TUTOR
client-first approach to an administrative or
customer support role. Self-employed
Managed relationships, scheduling, and customized
Contact programs for over 600 clients through 1,000+ sessions
tailored to individual goals.
[відкрити контакти](див. вище в блоці «контактна інформація») Adaptability across diverse age groups and nationalities.

[відкрити контакти](див. вище в блоці «контактна інформація»)
(2025 -2026)
Malaga, Spain VOLUNTEER
Verdesur, Alcalá la Real, Spain
29011
Designed and adapted materials for students of different
Skills ages (10-16) and at the A1 to B1 levels.
Worked in the canteen, feeding and playing with kids
Cross-Cultural Collaboration aged 3 to 7.
Organised educational events for children from 5 to 13
Conflict Resolution
years old
Digital & Software Proficiency (2026 -2026)
BUFFET WORKER & KITCHEN ASSISTANT
Operational & Administrative AluaSun Costa Park
Coordination Provided efficient service in a high-volume, fast-paced
hotel environment, managing food stations.
Stress Resistance & Adaptability
Assisted guests with inquiries, maintained high standards
of hospitality, and worked collaboratively with kitchen
Language and front-of-house teams under strict time constraints.
Ukrainian: Native (C2)
English: Advanced (C1) Education
Russian: Advanced (C1) (2021 -2025)
Spanish: Pre-Intermediate (A2+) KARAZIN NATIONAL UNIVERSITY
Bachelor of Foreign Languages
Chinese: Basic (A2)